Join to apply for the Senior AI Quality Manager role at TELUS Digital AI Data Solutions
The successful candidate will be highly experienced as a Senior Quality Manager and will be responsible for managing and evolving a quality model to support program performance, while leading a large quality team.
Responsibilities
* Lead the strategic direction and operations for the quality department for a large, highly strategic global program.
* Lead and develop a team of multi‑cultural quality professionals to ensure the delivery of quality metrics aligned to customer requirements and business objectives.
* Develop and own solutions to establish efficient and effective quality processes and streamline existing processes.
* Participate and lead in the development of new quality processes and quality tools.
* Consistent and focused analysis and reporting of program progress, trends, and achievements.
* Proactively monitor progress and risks, resolve issues and initiate corrective actions as appropriate.
* Act as a customer facing representative from a quality and learning perspective—interacting, communicating, and partnering in meetings, written communication, or any other formats as needed.
* Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategy.
* Ensure the necessary support, interventions, and education are in place to enable the global team of raters to deliver best results in line with program quality metrics.
* Responsible for the quality team’s performance appraisals and development.
* Interview, hire, induct, and train team members to a high standard.
* Travel will be required periodically.
Essential Skills
* 5+ years experience in team leadership and customer‑facing experience.
* 3+ years experience as a Quality Manager or Operations Manager with large teams.
* 1+ year experience in Human Relevance rating (preferred).
* Bachelor’s degree in related field or equivalent work experience.
* Experience working in a fast‑paced, customer‑focused environment.
* Excellent leadership, interpersonal and listening skills.
* Excellent written and verbal communication skills and excellent presentation skills.
* Track record of partnering, internally and externally, in the development, implementation and adoption of quality programs.
* Planning and project management skills.
* Strong data analysis skills.
* Ability to find ways of solving or pre‑empting problems.
* Ability to adjust to frequent change with a high degree of initiative and drive.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Quality Assurance
Industries: IT Services and IT Consulting
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