Why work for us:At Vodafone, we're working hard to build a better future A more connected, more inclusive, and more sustainable world.We believe technology is only as powerful as the people using it to create a better tomorrow:Role PurposeThe Vodafone Business Unit (VBU) Operations Billing Manager is a subject matter expert on EQX billing for all Business Customers.The role requires a deep understanding of billing end to end processes as well as knowledge in VBU products, contract to cash processes and Customer billing and analytic requirementsThe role entails responsibility for VBU billing which requires close collaboration with multiple stakeholders to ensure the optimal billing experience for our customers and that governance and best practice is followed.The role requires ensuring that VBU Billing solutions are effective, timely and accurate with appropriate governance, KPI's, monitoring and management reporting in operationThis role has a Monday to Sunday liability and may require some evening and weekend workTypical OutputsTimely accurate billing of Vodafone Business customersSupport ongoing / future transformation programsHigh quality, seamless VBU Billing output leading to a positive NPSLeading on continuous improvements and developmentsEffective governance and change control.As an VBU SME, support the delivery process for the deployment of projectsSupport the continuous improvement process of the VBU Billing assurance control environment.Hypercare attendance and timely resolution of actions / incidents impacting billingEssence of Role – Key Accountabilities:Main Duties & ResponsibilitiesBilling Operational PerformanceDrive stability and positive experience and performance in existing processes, ensuring VBU customers are billed accurately and on time with effective billing analytics availableSupport charging incidents, escalations and problem management as issues arise, engage effectively with billing & invoicing partners to resolve any issues that may affect VBU Billing accuracy, timeliness and completeness.Ensure efficient and effective monitoring and reporting processes and controls appropriate to VF exist in all VBU Billing processes and procedures and are aligned to best practiceProactively identify and implement continuous improvementsProvide support in the execution of VBU billing assurance controls and ensure VBU Billing reconciliations, sampling and controls are performed successfully within agreed SLA'sProactively consider Customer impacts on identified issues. Provide support to Operations Team as necessaryEnsure VBU Billing compliance, end to end controls and audit recommendationsCustomerAn understanding of Customer billing requirements is key for the role. This is a customer facing role. Attending customer meetings as a billing SME with other business units will be required.Develop clear strategies that can deliver Customer Success/Billing Simplicity/Best Practice for VBU customers. Lead on solutions to address NPS performance concernsChange Management/Engagement with Billing ImpactsDrive continuous improvement & change in the business and 3rd parties to support Company goals in customer experience, simplification and cost effectivenessEnsure that changes introduced to VBU billing adheres to the appropriate governance and change management approval processEnsure new Vodafone business tariffs and products are onboarded onto the billing environment effectivelyStakeholder Management & CollaborationEngage and support in cross functional initiatives and projects impacting & touching VBU Billing solutionsIn an VBU Billing Subject Matter Expert (SME) capacity support billing related projects and initiativesEngage with and influence key Stakeholders at all levels, including senior leadership, to promote best in class VBU billing solutionsProvide coaching and direction to teams and outsourced and offshore resources to deliver excellent levels of customer serviceDevelop a strong relationship with Vodafone Commercial team and engage as the billing SME on new / existing customer tender requests. Proactively manage and maintain BestPractice repository to enable efficient, consistent and comprehensive supportWork closely with credit and collection on customer issues resulting in DIQ (debt in query). Ensure root cause is identified and lead on preventative measures ensuring they are embedded in BAU processesSubject Matter ExpertiseDevelop a deep understanding of the Vodafone VBU customer portfolio and products. Collaborate closely with the Billing Impacts Manager on initiatives impacting VBU customersKnowledge of the optimal VBU customer account structure based on customer requirements. Ensuring account structure results in billing as per customer expectations whilst ensuring complianceEnsure that key stakeholders including Training and Care Teams understand the available options to support an improved customer experienceExpertise in the end-to-end Vodafone VBU customer billing journeyA comprehensive understanding of telecoms billing is required in order to support the Billing Operations ManagerSpecific OwnershipOwn the Vodafone immediate invoicing process including executing daily controls, ensuring compliance, managing approvals and escalations. Leading on Governance Steer. Co's.Ownership and monitoring of performance of billing analytics including ECA. Ensure effective controls and monitoring is operational and that change management, and governance is in place for all future changes.Outline a Billing & Analytics Strategy for Customers that can be rolled out and communicated to VBU Sales/Care. Lead on Vendor Management and collaborate to ensure that optimal performance.Deep understanding of Group Billing Products and Solutions with effective stakeholder collaborationWe Are Looking For You, If You Have:EssentialExcellent MS office skillsExcellent communications skills and ability to communicate effectively at all levels of the companyExcellent analytical skillsStrong prioritization skillsGood commercial awareness and experience of deriving and communicating insights from analysisExperienced in working effectively with 3rd party vendors, outsourced and offshore resourcesExperienced in working with multiple complex billing solutionsStrong Experience of driving continuous improvementExperience in an operational environmentDesirableKnowledge of payments, credit risk managementGood financial awarenessKnowledge of data mining and statisticsAwareness of VBU productsExperience in direct Customer engagement an advantagePeople Management experience an advantageWho we are:Vodafone is pioneering Ireland's gigabit society.We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers.As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continentsWe're at the forefront of innovation in Ireland.From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolvingOur purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential.You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you'll get to play a role in delivering Ireland's Gigabit SocietyOur people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewardedWe are dynamic in everything we do, including our approach to training, development, performance management and flexible benefitsVodafone is committed to support LGBT+ people at workWe are an equal opportunities employer where our people can be at their bestWhen choosing us……….When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefitsSome of the benefits that you will receive along the way are:Competitive SalaryFlexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balanceGenerous Employer Pension contributionFree Phone Bill – When you join the team, your phone bill is on us You will also receive mobile phone purchasing discountsLearning and Development – We provide extensive training to all of our employees so they can progress in their careers There is also the Vodafone University where our employees can gain incredible skillsExclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthdayAccess to our Wellness centre including free access to our Gym, health and wellness centre and external practitionerWe are passionate about our employees Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies.We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their bestWhen you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we'll help you shape a rewarding career that gives back in more ways than oneIt starts here. It starts with you.