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The Diamond Coast Hotel are looking for an Accommodation Manager to Join their Team!
Scope and General Purpose
Ensure all bedrooms, back of house and public areas are cleaned, serviced and maintained to the highest standards. Lead, organise, direct and support all accommodation operations and employees to obtain the highest standards and to provide efficient, prompt, courteous, trouble free and proactive service to customers, hence maximising customer satisfaction.
About The Diamond Coast
Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.
The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.
About Windward Management
Diamond Coast Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join us today as an Accommodation Manager!
About The Role
Job Purpose: Ensure all bedrooms, back of house and public areas are cleaned, serviced and maintained to the highest standards. Lead, organise, direct and support all accommodation operations and employees to obtain the highest standards and to provide efficient, prompt, courteous, trouble free and proactive service to customers, hence maximising customer satisfaction.
Reporting To: General Manager
Accommodation Manager Key Duties & Responsibilities
Tasks, Duties & Responsibilities
Ensure rooms, furnishings, facilities and equipment are maintained in the cleanest possible condition and ensure that repair and maintenance is completed as required.
Co-ordinate availability of rooms with Reception, ensuring any room discrepancies are communicated to ensure accurate room status at all times
Check the arrivals list daily and ensure any VIPs, regular and long stay guests are taken care of appropriately.
Together with supervisors conduct daily and random inspections of hotel and follow up.
Schedule employees in accordance with forecasted occupancy and adjust staffing as necessary for changes in occupancy.
Supervise and control all Accommodation operations ensuring prompt reporting of and action on issues. Ensure follow up as required.
Schedule and supervise all rotational and special cleaning programmes.
Ensure proper handling of Lost and Found
Responsible for strict key control
Ensure that costs of heat, light and power are kept to a minimum and that the use of these systems is optimised.
Maintains heating, ventilating, air conditioning equipment, lifts, fire alarm and other essential equipment in optimal operating condition by ensuring routine maintenance and repairs are carried out.
Manage preventative maintenance schedules throughout the hotel as per Hotel standards.
Ensure adherence to all statutory regulations by regularly reviewing policies and procedures
Ensure maintenance of technical plans, reference books, parts list, suppliers catalogues and any other relevant documentation
Monitor guest feedback and produce appropriate action plans.
* Manage the delivery of high quality service to guests by ensuring guest needs and reasonable requests are met, seeking opportunities to continually improve guest service.
* Deal with any guest comments or complaints according to and report as appropriate to the General Manager.
Miscellaneous
To attend and contribute to Department meetings, Morning meetings and weekly function sheet meetings
To ensure that all Accommodation employees are wearing the correct uniform, which should be clean and in good repair
General Duties
To attend any meetings or training sessions/courses as required by Management
To assist fellow employees to perform similar or related jobs as and when necessary
To ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to Hotel Guests and Patrons
To clean and maintain the work area, materials and equivalent, to report defective materials and equipment to superior
To Be Fully Conversant With
* Hotel Fire, Bomb and Emergency Procedures
* Hotel and Company Security Procedures
* Hotel Health & Safety Policy and Procedures
* Hotel Facilities and Attractions
* Hotel Standards of Operation and Departmental Procedures
* Current Licensing Procedures
* Methods of Payment accepted by the Company
* Short and Long-term Marketing Promotions
To continuously endeavour to improve the knowledge of the job
To undertake any reasonable request made by Management
To be flexible in your role and the hours you work
To continuously build and maintain relationships with clients and colleagues in every department
To promote and sell the hotel products & services and have full knowledge of them
Adherence to all Hotel and where appropriate financial and sales policies
To work duty management shifts if required
HEALTH & SAFETY
* To rigidly follow and observe all hygiene standards, rules on smoking and comply with hotel policy regarding uniform.
* To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
* To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
* To be aware of trained first-aid personnel on the premises and the location of first aid box/fire extinguishers and alarms.
* To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
Other Duties
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management
Perks And Benefits Of Working At The Diamond Coast
* Very competitive salary
* Career progression opportunities across the Windward group
* Employee Assistance Programme
* Digital Wellness Programme
* Complimentary, high quality meals on duty including breakfast, lunch & dinner
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Refer-a-friend scheme
* Training and development opportunities dedicated to your development
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
Required Criteria
Skills Needed
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Salary
Not disclosed
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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