Do you have a strong commercial background? Are you a people person with extensive stakeholder management skills? We are seeking a Client Services Manager to join our team in Dublin.
You will be responsible for establishing and maintaining Irish Corporate and Capital Market client relationships and helping to drive commercial activity for the business. You will collaborate with global colleagues in key jurisdictions (UK, US & Asia) helping to provide a globally aligned service.
This is a key role in terms of commercial activity and client relationships. As such, it is expected to include significant client interaction at a senior level (CFO, CIO, GC), acting as the main contact/escalation point for high-profile engagements across prospects, clients, and business partners.
Day to day
* Build relationships with key decision-makers at prospects, clients, and business partners.
* Work closely with clients, prospects, and business partners while acting as a point of escalation for significant or repeat service issues.
* Responsible for engaging our internal legal team and overseeing the completion of all client's legal documents and agreements including fee agreements, Service Level Agreements, and fee proposals.
* Create in conjunction with Chief Commercial Officer and monitor Key Performance Indicators (KPIs) against initiatives with prospects, clients, and business partners.
* Full usage of CRM system to create Prospect and Client Call/Meeting Reports after all meetings. The entry of opportunities and events will also be required.
* Lead the initiation and management of any client.
* Understand the full breadth of Corporate and Capital Markets offered by IQ-EQ and clearly identify areas where clients, prospects, and business partners require additional assistance. Develop an internal network within IQ-EQ to facilitate purposeful conversations for clients.
* Collaboratively engage with peers across all Corporate and Capital Markets offices to facilitate knowledge sharing, understanding shared challenges, and achieving overall objectives for the function.
* Facilitate internal review meetings with key relationship stakeholders to discuss developments, opportunities, and issues for designated clients, prospects, and business partners.
* Prepare internal Management Information (MI) as required.
* Assist with fee negotiations for clients.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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