Job Title
: Payments Operations Manager
Department
: Operations
Reports To:
AMTL IE COO/ Head of Operations
Location
: Dublin, Ireland (Hybrid)
Company
: ACE Money Transfer –
About the Role
:
ACE Money Transfer, we're looking for an experienced and thoughtful Payments Operations Manager to oversee the full lifecycle of our payment processes — from Pay-in partners, through internal review and control processes, to Pay-out partners.
This role is critical to ensuring that our payment operations are secure, efficient, resilient, and compliant with regulatory expectations, including the Central Bank of Ireland (CBI) Operational Resilience guidance. You'll work closely with internal teams and external partners to strengthen controls, improve performance, and ensure our customers' money moves safely and reliably, every time.
What You'll Do:
* Own and manage end-to-end payment processes across pay-in channels, internal reviews, reconciliations, and pay-out partner settlements
* Ensure strong operational controls across all payment flows, identifying risks and implementing effective mitigations
* Oversee relationships with pay-in and pay-out partners, monitoring performance, SLAs, and issue resolution
* Lead continuous improvement initiatives to enhance efficiency, accuracy, and straight-through processing
* Implement and maintain operational resilience activities including scenario testing, incident response planning, dependency mapping, and control strengthening in line with CBI guidance
* Work closely with Compliance, Risk, Technology, and Finance teams to ensure alignment with AML/CFT, safeguarding, and regulatory expectations
* Manage payment-related incidents, including root cause analysis, remediation actions, and stakeholder communication
* Develop and maintain clear procedures, controls, and documentation for payment operations
* Produce and review management information (MI) and KPIs related to payment performance, risk, and partner effectiveness
* Support audits, regulatory reviews, and internal assurance activities
* Lead and coach team members involved in payment processing and review activities
* Act as an escalation point for complex or high-risk payment issues
What We're Looking For:
* Strong understanding of payment operations within a money transfer, fintech, or financial services environment
* Experience managing external payment partners and operational performance
* Detail-oriented mindset with the ability to improve end-to-end processes
* Ability to collaborate effectively with cross-functional teams
* Clear and professional communication skills
* Proactive problem-solver with a strong control and risk mindset
What You Need:
* Degree in Business, Finance, Operations Management, or a related field
* 5+ years' experience in payments or operations within banking, fintech, or remittance
* Experience managing high volume transaction flows and operational controls
* Good understanding of regulatory and operational resilience expectations
* Experience supporting audits or regulatory engagements
* People management or team leadership experience is desirable
Why You'll Love Working Here:
* Key role in shaping payment operations for a growing international money transfer business
* Collaborative and supportive working environment
* Hands-on exposure to cross-border payments and EU regulatory frameworks
* Opportunities for professional growth and meaningful impact
ACE Money Transfer Profile:
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