Pharmacy Healthcare Advisor Job Description
We are seeking a highly motivated and customer-focused professional to join our pharmacy team in Dublin, Ireland.
The successful candidate will play a key role in delivering exceptional customer service and providing expert medical advice to patients and customers.
Purpose of Role:
To deliver excellent customer service and provide advice and information as required to customers on all product ranges available in the pharmacy.
Duties and Responsibilities:
* Product Advice: Provide product information and advice to customers across all product ranges in the pharmacy, consulting with the Managing Pharmacist as appropriate.
* Stock Control: Maintain good stock control, including rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that delivery details are correct as set down by the Managing Pharmacist.
* Customer Service: Deliver professional and efficient customer service at all times, enhancing the relationship with pharmacy customers.
* Teamwork: Work effectively as part of the pharmacy team, being flexible and adaptable, assisting in all areas of the pharmacy operation as required by the Managing Pharmacist.
* Relationships: Maintain cooperative and professional working relationships with colleagues at all times.
* Medicine Recommendations: Fulfil requests for specific over-the-counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.
* Security and Safety: Be vigilant and adhere to correct procedures with regards to security and handling of cash and receipts within the pharmacy.
* Work Environment: Ensure the pharmacy is kept clean and tidy and any health and safety issues are brought promptly to the attention of the Pharmacy Manager.
* Training and Development: Participate in training and development programs provided by the pharmacy and be proactive in developing the job function.