Swingyard, part of the Carr Golf Group and based in Dublin 12, is certified as a Great Place to Work. We offer exciting, challenging, and customer-focused roles.
We are looking for a Supervisor to join our team at Swingyard Driving Range at Elmgreen Golf Centre, Dublin 15. Our facility features a licensed cafe with outdoor seating, in-bay dining, and advanced technology for tracking golf ball metrics in real time. We also offer a variety of gaming options for all ages.
Job Overview:
As a Swingyard Supervisor, you will be responsible for delivering an excellent entertainment experience. This role involves hands-on operational tasks, customer service, F&B and ensuring a safe and enjoyable experience for all guests. You will be responsible overseeing staff roles and ensuring the roles are carried out with the brand and vision of Swingyard.
Key Responsibilities:
Co-ordinating Staff
* Ensure staff roles are being carried accordingly
* Ensure the Swingyard customer journey is being implemented by all staff
* Ensure staff daily and weekly checklists are being completed to a high standard
* Ensure staff arrive to work on time and in uniform
* Develop train and coach staff members to the 4 star standards required for Swingyard
* Ensure our staffing resources on the ground are maximised and co-ordinated affectively
* Schedule staff shifts and rosters in the absence of the manager
Customer Service Journey:
* Greet customers, capture their details on arrival
* Escort customers to their bays log them in and explain the technology
* Ask all customers if they would like to order food
* Check back with the customer 10 minutes after arrival, answer any questions they may have and confirm if they want to order F&B.
* Refill bays with golf balls before the client runs out
* Stay present on the bays to help with any queries and manage the turnover of bookings
* Monitor customer activities, offering assistance and maintaining a friendly atmosphere.
* Handle customer concerns or issues promptly and professionally.
Daily Operations
* Open and close the driving range facility as per operating hours.
* Set up and arrange golf balls, tees, and other necessary equipment.
* Ensure the cleanliness and organization of the range area.
* Assist with golf ball collections
* Follow company Standard operating procedures
F&B Operations
* Oversee quality and efficient food and beverage service to driving range customers.
* To maintain food standards and cleanliness according procedures
* To work in a clean and tidy environment
* To assist in food preparation
* Monitor/Manage F&B stock orders
Equipment Maintenance:
* Regularly inspect and maintain golf ball dispensers/washers and other range equipment.
* Report any malfunctions or issues to the appropriate personnel.
* Assist with routine maintenance tasks as needed.
Safety Compliance:
* Enforce safety regulations and guidelines for customers and staff.
* Conduct regular safety checks of the facility and equipment.
* Coordinate with management to address and resolve safety concerns.
Inventory Management:
* Monitor and manage the inventory of golf balls, tees, and other supplies.
* Replenish supplies as needed and keep accurate records.
* Assist with inventory audits and reporting.
Cash Handling:
* Process customer payments accurately and provide receipts.
* Reconcile cash drawer at the end of each shift.
* Reconcile YGB bookings every morning for the day previous
* Report any discrepancies or issues to the Manager.
Requirements
* 2–3 years' experience in hospitality, leisure, or customer service management.
* Proven track record in supervising staff and coordinating daily operations.
* Experience in F&B service including stock management, hygiene standards, and customer service delivery.
* Strong background in delivering high-quality customer journeys in a fast-paced environment.
* Previous experience handling cash, processing bookings, and reconciling tills.
* Technical competence in using booking systems, POS, and customer service platforms.
Benefits
* 20 days Annual Leave
* 1 Additional Annual Leave day for your Birthday
* Additional Annual Leave with Length of Service
* Discounts in Pro Shop
* Car Parking On-Site
* Social Club
* Annual Salary Review
* Cycle to Work Scheme