Have you heard the news?
Leonardo Hotels are expanding, and were looking for passionate and dedicated individuals to join our 5-star property, The g Hotel & Spa in Galway
The g Hotel & Spa is known for offering an extraordinary experience with unparalleled luxury, style, and relaxation.
Our guests expect the very best, and we need a Guest Service Staff - Nights Member who shares our commitment to providing exceptional service to ensure our guests have a memorable stay.
Your Responsibilities: Handle guest incidents, complaints, and coordinate service recovery in collaboration with the Manager.
Set up, maintain, and clean Conference & Banqueting areas to the highest standard.
Communicate and resolve maintenance or equipment issues promptly.
Follow internal procedures and controls in accordance with the companys audit requirements.
Be fully knowledgeable of emergency procedures and fire safety protocols.
Work in partnership with the Night Manager to achieve all department objectives.
Close daily business operations and secure the property for the night.
Prepare the hotel for a new day, ensuring attention to cleanliness and presentation.
Assist all departments while on shift; knowledge of bar & restaurant operations would be beneficial.
What We Offer: Competitive Pay & Benefits: Earn thousands through our employee referral program
Discounted Stays: Enjoy stays at Leonardo Hotels across the UK & Ireland, with special rates for friends and family.
Pension Scheme & Life Assurance: Secure your future with our company pension and life assurance plans.
Generous Holiday Entitlement: Start with 28 days of holiday (including bank holidays), increasing with service up to 33 days.
Plus, we offer Wedding Leave
Career Development: We are committed to your growth, with access to a variety of learning courses to help you advance and become a leader in hospitality.
Leo Points: Earn performance-based points that can be redeemed for products or even a well-deserved day off
Employee Recognition: Become Employee of the Month and enjoy a bonus and recognition for your achievements.
Work-Life Balance: Flexible hours, with no split shifts.
We want you to have the right balance between work and life.
Meals on Duty & Team Engagement: Enjoy meals during your shift and take part in monthly/quarterly team-building activities.
Annual Charity Event: Support our community-focused charity initiatives.
Relocation Support: We have hotels across the UK and Ireland, so if you're looking to move or explore new locations, weve got you covered.
What We're Looking For: Previous Experience: Experience in a similar guest service role with a strong awareness of hospitality standards.
Customer Service Excellence: A passion for delivering top-tier service to all guests.
Attention to Detail: High standards in organization, planning, and ensuring every task is executed perfectly.
Communication Skills: Excellent interpersonal skills and the ability to work collaboratively.
Technical Skills: Knowledge of Microsoft Office and previous experience with Micros/Opera would be beneficial.
Why Join Us?
At The g Hotel & Spa, part of Leonardo Hotels, we believe in nurturing your skills to develop future leaders.
Youll receive practical training, and theres ample opportunity for progression within our dynamic, fast-growing company.
If youre looking for a long-term career in hospitality, this is the place to be
Our Story: Leonardo Hotels operates over 270 hotels across the UK and Europe, with a strong presence in Ireland.
With exciting expansion plans in the pipeline, this is an incredible time to join us and be a part of something extraordinary
If youre ready to elevate your career and contribute to making The g Hotel & Spa an even more exceptional place for guests to experience, wed love to hear from you
Apply now to start your journey with Leonardo Hotels.
Skills: timekeeping trustworthy initiative security guest relations customer service Benefits: Competitive Salary