Role: Service Co-Ordinator
Location: City West
Job Type: Permanent - Full time
Salary: Excellent Package Available
Description
Service coordinator responsibilities include: Answering incoming calls/e-mails, booking and allocating jobs to technicians which included scheduled service jobs and breakdowns. Working with customers, service technicians, and sales to ensure customer success and operational efficiency.
* Cover service inbox of calls placed by customers by e-mail or phone
* Be point of Contact with customers and service technicians to gather as much information as possible re service issue
* Efficient route planning of the area’s engineers using the available software to maximize efficiency and reduce travel time
* Schedule labour in geographic areas – reactive calls and Planned Preventative Maintenance
* Administration regarding customer specific subjects -using customer portals where required.
* Follow up all service calls to close off or prepare Quotations for further work to be carried out
* Contact with suppliers -Spare Parts Ordering -dealing with suppliers to obtain pricing of parts and estimated delivery dates
* Liaise with Warehouse Operator regarding spare parts availability and having spare-parts ready and available in advance of Engineers visiting customer sites
* Other service-related tasks
* Part of Out of Hours On-Call Service Escalation Team
Knowledge, Skills and Abilities Required:
* Excellent communication and interpersonal skills. Dealing with difficult customer will be required
* Ability to work in a fast-paced environment and to tight deadlines
* Ability to multi-task
* Works well under pressure
* Good geographic knowledge of Ireland
* Excellent administration skills and attention to detail
Package
Competitive Salary available
Performance related Bonus Scheme
Company Pension Scheme
What’s next
* Click“Apply Now”to submit your application and we will be in touch asap for our initial screening.
* If this role isn’t the perfect match but you're interested in similar opportunities, feel free to get in touch
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