Service Manager Fitzpatrick's Naas (Hyundai & Opel)Fitzpatrick's Garage Naasis seeking to appoint an experienced Service Manager to strengthen their Aftersales team. Fitzpatrick's Garage Naas is a member of the Fitzpatrick's Garage Group, established in 1951 with Sales & Aftersales operations covering Kildare, Carlow, Offaly & Laois. Fitzpatricks Naas operates from modern, multi-franchise aftersales facilities with main dealer franchises for Hyundai, Opel and are authorised repairers for Toyota.Duties and ResponsibilitiesEnsuring the efficient running of our busy Service DepartmentManaging workflow, work in progress, ensuring that operational & growth targets are achievedWorking with senior management and the Sales & Aftersales teams to ensure company objectives are achievedEnsure all work is invoiced and warranty claims processed in a timely mannerManaging and reporting on technician productivity and efficiencyAssist with customer issues, providing technical information, costs, recommendations ensuring a high level of customer serviceEnsuring staff are up to date with technical and product knowledge as requiredAssist with implementing and managing our training planLiaison with our Franchise partners to ensure operational & quality standards are achievedEnsuring that staff adhere to all Company policies, procedures and safety standardsThe ideal candidate will haveA minimum of 3 years operational management of a busy Service Department in a main franchise dealer environmentPrevious mechanical and/or workshop control experienceBe target driven, with a demonstrable track record of successHave excellent communication and inter-personal skills with a strong focus on customer care and retentionCandidate will have the ability to work on their own initiative, while contributing significantly and enthusiastically to the successful running of our aftersales operations.Be computer literate with strong organisational skills, experience with Keyloop would be an advantageBe self motivated, hard-working, and dedicated to achieving high standards and resultsThe successful candidate will be offered a generous benefits package reflecting the importance of the position and commensurate with their experience. For the successful applicant we are offering secure, permanent positions in a company, committed to growth and continuous training and development.If you are interested in any of these positions and believe you can make a significant contribution to our business please apply by forwarding your CV toSkillsService Management Staff Management Service Improvement Quality of service Aftersales KerridgeBenefitsPerformance Bonus Pension Fund Parking Company Vehicle Wellness Program Referral Bonus Scheme