Professional Services Strategy & Operations, Analyst
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Professional Services team provides implementation consultants and engineers to support large Enterprise and Digital Native customers. The Professional Services Strategy & Operations team drives business changes related to tooling, processes, and policies, facilitating incremental improvements in productivity to help Professional Services deliver solutions and enhance Stripe’s revenue. Our global team spans the Americas, Europe, and Asia Pacific, working directly with Professional Services and technical resources managing tools, data, analytics, and operational activities.
As a member of the Global Professional Services Strategy and Operations team, you will play a vital role in enhancing the productivity and effectiveness of the Professional Services organization. Your responsibilities include partnering closely with the ProServ leadership team and regional leaders to support delivery and sales teams, owning in‑depth monitoring and tracking of business metrics, creating key intelligence and insights to accelerate growth and activation, and working with cross‑functional stakeholders such as Marketing, Finance & Strategy, Data Science, Seller Systems, and Strategic Operations. You will shape processes and go‑to‑market support models, streamline internal processes, and run the business and planning deliverables that form Stripe’s Rhythm of Business (weekly, monthly, and quarterly reviews).
Responsibilities
Support regional professional services leaders with intelligence and insights to accelerate growth.
Standardize global and regional common processes currently decentralized for Sales Strategy and Operations.
Create end‑to‑end dashboards to deep dive into key performance metrics and drive a deep understanding of business performance.
Problem‑solve and structure analysis outcomes for complex sales operations challenges through data, analytics, and insight.
Identify new opportunities and areas of productivity efficiency gains for regional sales leadership.
Participate in projects defining go‑to‑market approaches and in regular business and resource planning.
Run analysis on key performance metrics, providing relevant insights for managing the business.
Oversee implementation of enabling systems and tools, working closely with internal systems teams.
Prepare weekly senior leader forecast materials and provide ongoing updates on key business growth and metrics to leadership teams.
Manage bespoke projects and effectively manage stakeholders.
Minimum Requirements
7+ years of sales, strategy, and operations experience in a high‑tech growth environment, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights/analytics roles.
Advanced proficiency in SQL and other advanced analytics and data visualization tools (Tableau, Plotly, Power BI, Looker, etc.).
Executive presence and ability to influence and build strong relationships across all levels of an organization.
Strong analytical skills and a structured approach to solving unique business problems, with experience working with data and large data sets to identify trends and create insights for senior leaders.
Understanding of professional services operations (resource management, capacity planning, time capture, billing/invoicing, engagement lifecycle).
Familiarity with financial modeling for services (project P&L, utilization, revenue recognition, etc.).
Has an enthusiastic “roll up your sleeves” mentality.
Works well with a high degree of adaptability and flexibility in a fast‑paced, often ambiguous, and rapidly changing environment.
Preferred Qualifications
Experience in the payments industry.
Experience with Certinia.
In‑office Expectations
Office‑assigned staff at most locations are expected to spend at least 50% of the time in their local office or with users in a given month. Expectations may vary by role, team, and location; for example, staff in our Bucharest site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City or Bengaluru work 100% from the office. Staffing will discuss specific in‑office requirements with the hiring manager.
Pay and Benefits
The annual salary range for this role in the primary location is €97,900 – €146,900. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary. The salary range may change for other locations and will be narrowed during the interview process based on experience, qualifications, and location. Specific benefits and compensation details will vary by location and can be discussed during the interview process. Benefits may include equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.
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