DESCRIPTION
The re:Cycle Reverse Logistics organization's Operations Integration team is seeking a detail-oriented, curious, and self-driven Manager of System Operations that will support the organization by maintaining and continuously improving day-to-day global system operations, which consists of 1) managing and prioritizing system incidents or "bugs" for resolution with 3P system service provider, 2) evaluating and driving quality, reliability, and accuracy in system performance and in the data captured by the system, 3) conducting regular audits to proactively assess for system, reporting, production security threats, 4) analyzing system and operational KPIs to identify and drive continuous improvement in both areas, and 5) acting is primary liaison to manage system escalations, last-mile system changes, and requirements gathering for non-self-serviceable system enhancements. In addition to managing a variety of system-related metrics, this role is responsible for managing the team's global System Administrators who oversee localized day-to-day system operations and configurations for 450+ worldwide users (and growing), and Data Stewards who ensure 100% reliability in the data extracted from these systems that feeds 70+ data tables responsible for financial, environmental sustainability, and regulatory reporting. This role will frequently interface with the system's 3P service provider to manage functional and data incidents and user licensing, and to facilitate regular performance reviews. This role offers an exciting blend of people, systems, operation, and data management in a high-performing product team that guarantees system readiness in support of global warehouse operations that maximize asset lifecycle value and environmental sustainability for used electronics.
Key job responsibilities
* Managing and developing a high-performing team of System Administrators and Data Stewards to ensure optimum output and balance, and to manage shifting dynamics as the fast-growing organization/team evolves
* Managing ticket queues, prioritization, tradeoffs, and stakeholder communications for system feature and data incidents, ensuring that the biggest impacts are remedied and root caused with 3P service providers and internal software teams as quickly as possible
* Owning and regularly presenting metrics, findings, priorities, and communications to both internal and external stakeholders and leadership to manage timelines and expectations
* Conducting and coordinating system, data, and operation security audits to proactively identify and resolve vulnerabilities
* Conducting and coordinating systems, data, ticket queue, and operation analyses to proactively identify and drive continuous improvements that optimize day-to-day operations
* Driving collaboration, alignment, documentation, and communications to prepare systems and global operations for last mile system changes
About the team
The re:Cycle Reverse Logistics organization offers worldwide cloud providers a centralized means to disassemble, sort, function test, in-warranty return, repair/refurbish, erase/wipe, and disposition server and networking assets that break or are no longer needed. The organization depends on the Operations Integration team to maintain, continuously improve, and develop new features in their warehouse management and allocation systems that processes and monitors assets from arrival to departure through sales across five global facilities, ensuring reliable and repeatable operational and asset safety, security, traceability, business value, and productivity are supported and reported through joint systems.
BASIC QUALIFICATIONS
* 2+ years of software systems management and/or 3+ years operations management, in a warehousing, supply chain, manufacturing, or reverse logistics environment
* 2+ years of direct report people management
* Bachelor's degree in Supply Chain, Warehouse Operations, Information Systems, Data Science, or related, or 4+ additional years of related experience in lieu of a degree
* 2+ years using Microsoft Office tools (Excel, Word, etc.)
PREFERRED QUALIFICATIONS
* Experience managing a remote or globally distributed team
* Proven track record for improving metrics and performance to SLA
* Hands-on experience using warehouse management and/or inventory control systems
* Experience managing a 3rd party vendor
* Experience using data mining and data visualization tools (SQL, Tableau, QuickSight etc.)
* Strong verbal and written communication skills to translate complex problems using non-technical terms
* Experience using AWS platforms, (S3, RedShift, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.