Job Title: General Manager – Commercial Growth & Client Development
Location:
Monaghan Head Office
Fully Onsite
Reporting To:
Chief Executive Officer (CEO)
Salary: €75,000 – €80,000 DOE plus benefits
Our client is a market leader in the supply of safety, workwear, uniform, and specialist products and services to both public and private sector clients across the UK and Ireland.
100% Irish-owned organisation with a strong heritage and a reputation for quality, reliability and service excellence. They are the market leader in the provision of managed serviced contracts for PPE & Uniforms to Industry. Today, the Group employs over 80 staff across five strategically located branches, with offices and warehousing in Glasgow, London, Cumbria, Cork, and Monaghan (Head Office).
Role Overview:
Our Client is seeking an experienced (5 years plus), commercially driven
General Manager
to accelerate business performance and unlock further value across a key segment of the company's client portfolio.
Reporting directly to the CEO, this role is focused on
commercial growth, client development and performance optimisation
. The successful candidate will translate commercial insight into action, shape structured growth plans, and deliver measurable improvements in revenue, margin, retention and client engagement.
A Commercial Director currently manages high-value international accounts, allowing this role to concentrate on
domestic and regional client development
, ensuring full market coverage and alignment with overall business strategy.
This is a hands-on leadership role suited to someone who thrives in a growing, owner-led organisation and is comfortable operating with autonomy, accountability and pace.
Key Responsibilities:
Commercial Growth & Performance
* Drive revenue, margin and profitability through structured commercial planning and disciplined execution
* Identify opportunities to increase client spend, improve retention and deepen long-term relationships
* Own and deliver commercial growth targets across assigned client segments
* Translate market insight and customer data into clear commercial actions
Client Development & Relationship Management
* Strengthen relationships with key domestic and regional clients at senior decision-maker level
* Identify upsell, cross-sell and service enhancement opportunities within existing accounts
* Ensure high levels of client satisfaction, engagement and retention
* Act as a senior commercial escalation point where required
Data, Insight & Decision Support
* Analyse sales, margin and customer data to produce
meaningful
insights, forecasts and targets
* Develop and own commercial KPIs, dashboards and reporting frameworks
* Move beyond reporting consolidation to proactive, insight-led decision making
* Use data to challenge assumptions and drive performance improvement
Cross-Functional Leadership
* Work closely with operations, marketing, procurement and service teams to deliver commercial objectives
* Influence and align cross-functional teams to improve customer experience and commercial outcomes
* Identify and lead continuous improvement initiatives that enhance efficiency and profitability
Strategy, Planning & Governance
* Contribute directly to strategic planning, budgeting and long-range commercial initiatives alongside the CEO and senior management team.
* Support the development of scalable commercial processes suitable for a growing organisation
* Ensure commercial activity aligns with overall business strategy, values and operational capability
Experience & Capability
* At least 5 years proven track record of delivering commercial growth and revenue results
* Strong analytical capability with confidence working with data to make informed decisions
* Experience improving commercial performance across existing client portfolios
* Experience in sales enhancement and planning software.
* Demonstrated ability to influence cross-functional teams without direct line authority
* Commercial experience from any industry (sector-agnostic)
Leadership & Communication
* Confident, credible communicator able to present a clear commercial narrative
* Comfortable challenging assumptions and driving constructive debate
* Able to operate at both strategic and hands-on operational levels
Ideal Candidate Profile:
* Highly commercial, results-focused and proactive
* Operates with curiosity, urgency and accountability
* Comfortable working autonomously in a scaling, entrepreneurial environment
* Strong sense of ownership and follow-through
* Pragmatic, data-driven and action-oriented
For more information, please apply through the link provided for the attention of Stephen Merrigan or email your CV to
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer. Please visit for more information on all of our roles.
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