About the Role
We are seeking an Inside Sales Advisor to join our team. As an Inside Sales Advisor, you will play a vital role in ensuring that our customers receive an exceptional experience throughout the vehicle decision, configuration, and purchase process.
You will be the first point of contact for potential customers and will be responsible for qualifying them, providing accurate and insightful information to our teams in the Field, and delivering an innovative buying experience.
To succeed in this role, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences.
Key Responsibilities
* Communicate with prospective customers via phone, email, chat, and SMS to nurture and prepare them for a vehicle purchase.
* Scheduling test drives to help our customers experience the product.
* Utilize existing customer relationship management tools to track and manage customers in the pipeline.
* Partner with Business and Field Sales Teams to handoff sales opportunities.
* Use a consultative approach to influence customer purchase.
* Provide feedback and recommendations based on direct experiences with potential customers.
* Escalate matters that require management attention in a timely manner.
* Work on the continuous improvement of processes and procedures.
General Duties
* Operate with a flexible mindset to support sales needs across the team.
* Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
* Execute on and share best practices with and across locations.
* Manage any additional duties to support wider business requirements.
* Ability to prioritize effectively and handle shifting priorities.
Requirements
* At least 1 year of customer service and/or sales experience in a fast-paced environment.
* Strong relationship building and management skills and ability to explain complex technical concepts.
* Positive and energetic, excellent listening and communication skills.
* Showcases an ability to take initiative and be proactive.
* Capable of working autonomously as well as in a team.
* Resilience and adaptability to an ever-changing work environment.
* Ability to work in a team-based environment and achieve a common goal.
* Ability to work evening hours, weekends, and holidays in an office environment.
* Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).
* Must have a valid driver's license for minimum of 2 years.
* Must have and continue to maintain a valid and safe driving record.