Key Responsibilities and Duties
We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you!
Key Responsibilities
* Handle customer inquiries via phone, email, and online chat in a professional and timely manner.
* Provide accurate product information and guidance to customers.
* Process customer orders through our ERP system.
* Collaborate with internal departments to resolve customer issues efficiently.
* Maintain and update customer records based on interactions.
* Perform additional duties as needed to support the team and operations.
Key Skills and Competencies
Qualifications:
* Excellent communication skills: Ability to listen and convey information clearly to meet customer needs.
* Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries.
* PC proficiency: Strong working knowledge of Microsoft Excel and Word, with solid experience using ERP systems.
* Experience: A minimum of 2-3 years in a customer service or supply chain role.
* Product knowledge: Willingness to learn and apply product-specific information. Full training provided.
Skills
Customer Service
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