About the CompanyWe are a leading logistics company dedicated to providing exceptional freight forwarding services. Our mission is to streamline supply chain processes and enhance customer satisfaction through innovative solutions and a commitment to excellence.About the RoleThe role involves managing shipment bookings and ensuring timely delivery while providing outstanding customer service and support to both internal and external stakeholders.ResponsibilitiesProcessing shipment bookings for Forwarding operationsMonitoring shipments from point of customer booking to arrival at final destination and customer paymentProviding a high level of customer service to both internal and external customersLiaising with local and international vendors and agents to ensure that the best rates and services are securedLiaising with transport vendors regarding collections or deliveriesProcessing sales and purchases invoices and dealing with any queries relating to customer/creditor invoicesDealing with rate requests and issuing quotationsCustoms Clearance awareness – SAD's, requirements, EtcDevelopment of sea freight servicesAdditional DutiesAssisting with holiday cover within the operations officeProviding administration support to other freight departments when requiredOccasional Customer visitsProjectsQualificationsEducation details will be provided based on the specific requirements of the role.Required SkillsSkills required for this position will be outlined in the detailed job specification.Preferred SkillsPreferred skills will be listed in the job description to enhance candidate suitability.Pay range and compensation packageThe pay range or salary will be discussed during the interview process.Equal Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.