Content Moderator
A content moderator's role is to ensure that online platforms remain safe and respectful environments for users. To achieve this, we are seeking a detail-oriented individual who can effectively manage and resolve user inquiries, reports of abuse, and other community-related issues.
About the Role:
* Key Responsibilities:
* Manage user reports and resolve inquiries in a timely and empathetic manner;
* Become knowledgeable about products and community standards to provide accurate support;
* Maintain a strong understanding of market-specific knowledge, signals, and insights to identify scalable solutions;
* Analyze data to develop ways to improve the overall user experience;
* Enforce clients' Terms of Use by monitoring reports of abuse and reviewing reported content within agreed turnaround times and standards of quality;
* Identify inefficiencies in workflows and suggest solutions;
* Recognize trends and patterns and escalate issues outside company policy to the global team.
About You:
* Key Qualifications:
* Familiarity with working in an office environment is preferable;
* Strong personal resilience, high adaptability, and positive approach to challenges;
* Ability to make decisions, solve problems, and work as part of a team;
* Effective time management & prioritization skills, ability to consistently hit KPIs on time;
* Fluent in market language and English, cultural understanding of the market;
* Extremely reliable, consistent, and hard-working; passion for ensuring a positive, safe user experience;
* Flexible in working in a fast-paced environment with different projects to work on;
* Ability to learn new information in a short period of time;
* Eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European).
Benefits:
* Healthcare;
* Extensive training and development opportunities;
* Free access to group scheme website;
* Free access to 24-hour employee assistance program (EAP);
* Free access to wellness program;
* Tax saver scheme;
* Bike-to-work scheme.
EQUAL OPPORTUNITIES EMPLOYERS:
We champion diversity and equality, fostering an inclusive environment where everyone feels valued and respected. Our commitment to diversity and inclusion ensures that our workplace culture is free from bias, allowing us to create a collaborative and productive environment where everyone can thrive.