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Customer service agent

The Island
TaxAssist Accountants
Customer service agent
€26,000 - €29,000 a year
Posted: 15 August
Offer description

We are looking for someone with phone or receptionist experience that is looking for a Monday to Friday job, fully remote. No sales calls or cold calls.

Maternity Leave Cover – September 2025 to April 2026.

Benefits:

* No sales calls or cold calling
* Mon to Fri – no shift/weekend work. Mon – Thurs 8:45am to 5pm, Friday 8:45am to 4pm.
* Fully remote
* Employee assistance program
* Gym membership
* Christmas shut-down
* Company events

Key Responsibilities:

Responsibilities may change over time, the primary responsibilities and focus areas for this role will include the following:

* Managing incoming and outgoing communications effectively; calls, emails, webchat, WhatsApp
* Effectively scheduling appointments
* Consistently provide excellent customer service on all contacts.
* Meet and exceed all operational KPI's whilst working on the phone and/or email.
* Making a great impression of our company, by being friendly, professional and helpful to all customers at all times.
* Doing any other relevant tasks that your line manager requires.

The candidate should have the following:

* Ideally a minimum of 1 year call centre customer service or receptionist experience.
* Excellent written and oral English and communication skills.

Job Types: Full-time, Fixed term

Pay: €26,000.00-€29,000.00 per year

Benefits:

* Company events
* Employee assistance program
* Gym membership
* On-site parking
* Sick pay
* Work from home

Work Location: Remote

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