Job Overview
We're seeking an experienced professional to manage customer success and ensure maximum value from investments.
Key Responsibilities
* Manage a portfolio of accounts and lead engagement throughout the customer lifecycle, including deployment, adoption, value realization, and renewal.
* Develop and nurture relationships with customer stakeholders at all levels, including executive, management, and technical leaders.
* Coach peers on strategic approaches and provide mentorship for Enterprise CSMs to help them grow their knowledge and provide premium customer experience.
* Identify and create solutions to address Customer Success needs, improve effectiveness and efficiency, and deliver to or exceed key customer metrics.
* Develop and maintain strategic Success Plans that align to value milestones and customer-defined business outcomes.
Requirements
* Minimum 6 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption.
* Ability to translate business requirements into business value and work with sales and marketing to promote value-driven solutions.
* Excellent organizational skills and ability to establish milestones and keep success plans on task.
* Adept at handling internal and external escalations.
Benefits
Competitive compensation packages, opportunities for growth and development, and a collaborative environment where health and wellness are prioritized.