Role
Owing to growth, Keelvar is looking for a highly skilled integration implementation specialist to join our busy and thriving, remote based Customer Success team. Working alongside colleagues in Ireland, Germany and the US, your focus will be to support integration projects for our customers connecting Keelvar’s SaaS products to their procurement and ERP tool landscape.
In this role, you will demonstrate how our SaaS products integrate with customers’ tool landscape, support customer stakeholders in their integration projects, and answer questions relating to implementation.
You will also be required to work with the Customer Success Managers (CSMs) to coordinate the technical implementation with the onboarding activities and align with the engineering team to review and analyze solution designs ensuring that integration scenarios fit into the overall integration architecture.
To be successful as an implementation specialist, you should be proficient in API integrations and able to work well as part of a team. An outstanding Solution Engineer - Customer Integrations Specialist should demonstrate sound technical knowledge as well as analytical, project management, communication, and customer service skills.
Do you have a strong technical foundation and are looking to learn and enhance your skill set in a cutting edge AI software company? Are you looking for an opportunity to work remotely either in Ireland, UK or Germany with a distributed team? Then Keelvar has that opportunity for you!
This is a fantastic opportunity to lead the charge on these next-generation products and grow your career with a fast moving, award winning, Series B backed startup organisation.
Responsibilities
* Support customers with implementing and maintaining their integration with Keelvar Systems:
o Intake and Export integrations with Keelvar public APIs
o SAP Ariba Connector
o Partners integrations
* Review and analyze customers’ integration requirements and support the integration together with a cross-functional project team:
o Support customer stakeholders (IT and procurement teams) in their integration projects, building state-of-the-art integration scenarios.
o Work with CSMs to coordinate the technical implementation with the onboarding activities.
o Work with the Engineering team to review and analyze solution designs and development, ensuring that standards are met and the integration scenarios fit into the overall integration architecture.
* Take the responsibility for the customer integration projects, planning, monitoring and reporting.
* Be a Keelvar integration expert and be able to answer any questions about the integration of our products. Conduct training sessions and short demonstrations.
* Work with the pre-sales team to understand the integration requirements of our prospects.
* Collaborate closely with Customer Success Managers to identify and resolve challenges, supporting adoption of our products.
* Work with the Product and Engineering teams to share customer insights that inform future product developments.
Your profile
* Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
* You have proven project management skills and problem-solving skills.
* You are proficient in data structures and programming languages and have knowledge of integration best practices.
* You have 2+ years of proven experience within the area of enterprise application integration.
* You have proven knowledge of corresponding technologies (e.g., cloud services, micro services, JSON, XML, REST, OpenAPI) and integration solutions (e.g., API, ETL, ESB).
* You have previous experience of working with enterprise customers.
* You have proven ability to understand processes, gather and collect requirements from end-users and translate them into integration scenarios.
* You have a positive, customer first attitude with a desire to help them reach their goals.
* You enjoy striving for and surpassing goals. You have a bias for speed and action.
* You like to collaborate with your team and with internal stakeholders in order to solve problems for customers. You thrive in an environment of mutual respect, openness and collaboration.
Why us?
Here at Keelvar, we are proud to be a remote-first organisation and we offer some great perks.
* Competitive salary with a Series B backed, fast growing organisation
* 25 days holidays increasing to 26 after 3 years and increasing again to 27 after 5 years. Plus your birthday off on us
* Flexible working hours with a positive approach to work - life balance
* An inclusive, collaborative, innovative culture
* Generous leave offerings including Wellbeing days
* Technology that enables you to perform to your best
If you really like the sound of the role but don't match every listed criteria exactly, we still want to hear from you. You could be the exact fit for this or any of our other roles.
We are also a diverse group and we intend to continue to attract and retain diverse talent in our organisation. We're committed to an inclusive and diverse Keelvar. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Position ID
1081285
About us
This is an exciting opportunity to join a cutting edge company, disrupting its industry. Currently optimising over $100bn+ in procurement spend for the world's largest companies, Keelvar is more than just a software company. Keelvar is an evolution of how companies work.
Our technology is unparalleled in its space. We are on a fast-paced journey to herald a new era of SaaS 3.0. Using AI, Machine Learning, and Game Theory to build intelligent systems that optimize and automate the procurement sourcing process, we save our customers millions of dollars every year, and help their suppliers find the best customers for them. Many of the world’s top blue chip companies use Keelvar to aid negotiations; they set high standards that we relish achieving because it helps us be the best at what we do.
We believe we can change the world and have fun doing it. We are a hard-working team who love what we do. We believe that a culture of curiosity, experimentation, and risk-taking is the key to finding breakthrough approaches - and we don’t settle for conventional approaches.
We strive for excellence, challenging ourselves and each other, with independent thinking, a lot of focus, and plenty of collaboration. In our eyes, the bigger the challenge, the bigger the reward. We’re not content with just equipping users with good tools; we want to help our customers achieve success and excellence, and sometimes this requires lateral or unconventional thinking. We want you to share your knowledge readily and learn every day. We like to ask questions, and answer questions when we can. We invite you to a workplace that is inclusive and celebrates diversity. We support everyone in being themselves, feeling empowered and inspired to make a difference.
If you are passionate about how technology is changing the world of work and want to work with a great team, this is the role for you.