Job Purpose and Summary
Canon Ireland is looking for a talented Senior FieldEngineer to join our Production Print team, providing top-notch service and support to our customers in Munster and on occasion Leinster. This role offers a unique opportunity to work with Inkjet/Toner production print devices, delivering excellence in maintenance, troubleshooting, and customer support.
You’ll thrive in an environment that encourages continuous learning and development, offering you access to a wide range of resources and support to help you grow your career and enhance your technical skills. If you’re passionate about problem-solving, customer service, and cutting-edge print technology, this is the perfect role for you!
Why Canon?
* Continuous Growth & Development: We invest in your future with a comprehensive Training & Development Program, providing you with the knowledge and skills to excel in your role and advance your career.
* Inclusive Culture: Canon is committed to fostering an inclusive and equitable work environment where all employees feel valued, respected, and empowered to thrive.
* Sustainability: Join us in our mission to reduce environmental impact and make a positive contribution to society, as we embrace our Kyosei philosophy of living and working together for the common good.
What we give
As a Senior Production Field Engineer, you will:
1. 1. Maintain, Repair & Optimize Production Print Devices:
* Perform maintenance and repairs on Inkjet/Toner production printers, ensuring all devices run smoothly.
* Stay up-to-date on software updates and technical bulletins, keeping devices at peak performance.
* Calibrate and profile printers for colour accuracy, optimizing output quality.
1. 2. Provide Expert Technical Support:
* Support the team by taking ownership of technical problems and escalations.
* Act as liaison between technical specialists and local service team.
* Assist service manager in overseeing hardware/software upgrades and complex technical issues.
1. 3. Work on Major Installations and Projects:
* Contribute to/lead large installations, collaborating with key stakeholders to ensure success.
* Ensure all work is executed to high standards, meeting customer expectations.
1. 4. Proactive Customer Engagement:
* Demonstrate exceptional customer service, building strong relationships and offering proactive support.
* Provide training to customers on product usage, maintenance, and advanced applications.
1. 5. Drive Continuous Improvement:
* Identify opportunities for performance improvement and resolve issues independently.
* Ensure all activities are accurately documented in line with Canon guidelines and policies.
What we ask
Experience & Technical Skills:
You have 3+ years of sector experience, servicing Toner, Inkjet, or Wide Format production printers, or other related experience.
Proficient in hardware and software troubleshooting, fault-finding, and device management.
You will need
Closing Date –28.02.25
Location –Field Based – Munster
Salary – €55,659 plus in-role progression zones
Key Benefits
Company vehicle
Life Assurance & Private Medical Insurance
Pension Scheme (DC scheme up to 8% personal and 12% company contribution)
Generous Paid Leave: Up to 27 days holidays per year + Holiday Purchase options
Paid Maternity/Paternity Leave
Cycle to Work Scheme, Volunteer Days, and more!
Summer Hours, Family Day, and Funded Social Events
No Agencies please
Further information
Customer Focus: You are dedicated to providing outstanding service and building long-term customer relationships.
Problem-Solving Expertise: You can tackle complex technical problems and develop effective solutions.
Team Player: You’re comfortable working with a diverse team and contributing to the success of the group.
Communication Skills: Excellent verbal and written communication skills, enabling you to interact effectively with customers and colleagues.
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