Service Operations Lead – Join Our Team at FläktGroup Ireland Dublin (Office-Based with on-site client interaction)Are you an organised and customer-focused professional with experience in facilities management or service operations?FläktGroup Ireland is seeking a dedicatedService Operations Leadto support the Service Operations Manager and ensure the smooth, efficient running of our HVAC service department.This role is essential in delivering excellent customer service, ensuring PPM compliance, supporting sales activity, and coordinating day-to-day operational tasks.What You'll Be DoingReporting directly to the Service Operations Manager, you will be responsible for: Acting as a daily point of contact for clients, ensuring clear communication and excellent service delivery Coordinating planned preventative maintenance (PPM) schedules and ensuring all activities are completed on time Assisting day-to-day service operations, including engineer scheduling, task allocation, and workflow coordination Supporting service contracts, commissioning activities, and repair projects (Heat Pumps, Chillers, AHUs, etc.) Producing client reports, KPI updates, and monthly service summaries Ensuring all documentation, CRM/ERP updates, and service data are accurate and completed to a high standard Working closely with engineers, subcontractors, and internal teams to resolve issues promptly Supporting continuous improvement initiatives to enhance service quality and operational efficiency Assisting with resource planning and operational readiness across the service team. Identifying potential service opportunities during client interactions (e.g., PPM enhancements, upgrade works, small projects) Assisting the Service Sales Team by preparing quotes, gathering technical information, and supporting renewals Providing early visibility of equipment condition issues or end-of-life assets that may lead to commercial proposalsWhat We're Looking ForWe're seeking a responsible, client-focused professional who has: Experience in facilities management and HVAC service operations Strong communication skills with confidence in dealing directly with clients Excellent organisation and time management abilities Ability to work independently while knowing when to escalate issues Strong IT skills including CRM/ERP systems, MS Word, Excel, and digital reporting tools A proactive mindset with the ability to identify improvements and contribute to operational successDesirable:• Experience in HVAC, building services or technical service environments• Knowledge of PPM scheduling and service contract operations• Experience supporting field service teams and engineers• Strong documentation and process-driven approachWhat We OfferJoin FläktGroup and enjoy a comprehensive benefits package, including: Competitive Salary 23 Days Holiday + Public Holidays Life Assurance Scheme Enhanced Family-Friendly Policies Bike to Work Scheme Long Service Awards Employee Assistance Programme Training & Development Opportunities Hybrid & Flexible Working Options (role-dependent)Application DetailsDeadline: 31 January 2026Location: Interviews will be held at FläktGroup Office Dublin Questions? Contact our HR Team atAbout FläktGroupFor over 100 years, FläktGroup has been a leader in innovative, energy-efficient indoor air quality solutions. With €600M+ in global sales across 65+ countries, we help clients create smarter, healthier buildings—from commercial offices and schools to hospitals, data centres and beyond.Equal OpportunitiesWe are an equal opportunities employer, recruiting individuals based on suitability, experience and qualifications. Applicants must have the Right to Work in Ireland.A note for recruitment agencies–The HR Team is responsible for recruitment across the company, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates. Any speculative or unsolicited CVs sent to any employee of FläktGroup will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership.