The Heritage offers a sophisticated elegance with impeccable hospitality set in the wonderful unspoilt Laois countryside. It comprises a luxury, world-class hotel and an European award-winning spa. The Heritage also provides guests with on-site activities such as a health club with leisure pool, jacuzzi, sauna, steam rooms, a 5km walking track, and cinema.
We are currently hiring a Spa Receptionist to join our existing spa team.
Job Role: To liaise with guests professionally and courteously at all times, ensuring their stay is enjoyable and memorable. To handle all guest requests promptly, ensure guest accounts are accurate and posted timely, and assist in the sale of products.
Main Duties:
* Understand the registration system comprehensively.
* Provide information about spa facilities and show them to potential members.
* Answer SPA-related queries from hotel guests and potential members.
* Open and close the spa according to standards and checklists.
* Check-in guests professionally, efficiently, and courteously.
* Upsell spa treatments and homecare products.
* Maintain cleanliness and good condition of areas of responsibility.
* Control ambiance in departments (lighting, music, temperature).
* Follow hotel cash handling procedures.
* Stay updated on treatment lists and homecare products offered.
Requirements:
* At least 1 year of customer service experience, ideally in a busy, luxury spa or hospitality setting.
* Excellent customer service skills.
* Excellent computer skills.
* Experience using booking systems is an advantage but not essential.
* Experience retailing homecare products is an advantage but not essential.
* Flexible to work mornings, evenings, and weekends as required.
The Heritage 'Core Values':
Our core values are central to our company ethos and aim to foster a people-focused culture. They provide a framework for leadership and a foundation for our employees’ growth:
* Put Our Guest First
* Be Nice, Be Kind
* Pull Together
* Own it, Do it
* Raise the Bar
Why work for The Heritage, part of FBD Hotels:
* Discounted rates at other FBD properties
* Health club membership
* Learning and development opportunities
* Talent development programs and career progression
* Employee assistance program
* Strong team focus and atmosphere
* Meals and uniform provided
* Free onsite parking
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