Job Title: Galway Customer Service Specialist
We are looking for a motivated CUSTOMER SERVICE SPECIALIST to join our team in Galway. As the first point of contact for both customers and partners, you will handle inquiries, address issues, and ensure a smooth and positive experience.
This position is based in Galway and involves working evening shifts from 5 pm to 1 am Monday to Friday. We offer hybrid options to suit your needs.
Key Responsibilities:
* Respond promptly to customer and partner inquiries through phone, email, and live chat.
* Resolve issues related to orders, products, refunds, commissions, and accounts.
* Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.
* Provide detailed information on company policies, promotions, and compensation structures.
* Stay updated on our products, business model, and compliance protocols.
* Process refunds, exchanges, and adjustments in line with company guidelines.
* Record customer interactions accurately and escalate complex cases to the appropriate team.
* Assist partners with navigating back-office systems and understanding their earnings and orders.
* Represent us in a knowledgeable, professional, and courteous manner.
* Collaborate with other departments to provide a seamless experience for customers.
* Adhere to company procedures and industry regulations to ensure compliance.
Requirements and Qualifications:
* Native speaker of one or more languages.
* Proficiency in both spoken and written English.
* Strong communication skills.
* Excellent problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
* Exceptional telephone and customer service skills.
Please submit your application if you are interested in this role.