Job Overview
The Heritage offers a sophisticated elegance with impeccable hospitality set in the beautiful, unspoiled countryside of County Laois, Ireland. It comprises a luxury world‑class hotel and an European Award‑Winning Spa. Guests enjoy a variety of on‑site activities including a Health Club with leisure pool, Jacuzzi, sauna, steam rooms, a 5 km walking track and a cinema.
We are currently looking to hire a Duty Manager to join our existing Management team.
Key Purpose of the Role
To assist with the smooth running of the hotel and other relevant areas throughout the day. To liaise with guests in a professional and courteous manner at all times ensuring their stay is an enjoyable and memorable one. To ensure all guests’ requests are dealt with in a timely manner. To ensure a structured training programme is in place for all colleagues. To ensure that standards are maintained at all times.
Key Responsibilities
Maintain the standard operating procedures for the property.
Assist in all operational departments as required.
Co‑ordinate with the front desk and reservations to ensure exceptional guest experience.
Report to Deputy General Manager regarding all duties and responsibilities.
Always maintain a constant visible presence within the lobby area and at the entrance to the hotel.
Make reservations and bookings for hotel guests, confirming all reservations with the guest once made.
Ensure all front‑of‑house areas, lobby, public rooms are clean and tidy to the required standards and that the lobby remains clear of luggage.
Ensure security and key‑control procedures have been adhered to.
Be fully familiar with all daily events in the hotel, including meetings, conferences, weddings, VIP arrivals, Fam Trips, site inspections, etc.
Have a wide range of knowledge of the hotel and the local area, places to visit, etc.
Compile weekly rosters and check daily ensuring adequate cover in line with business levels.
Ensure revenue & payroll forecasting is completed in a timely fashion on a weekly basis.
Introduce and maintain a training programme for all new and existing colleagues; participate in all training programmes scheduled for yourself and your team.
Attend management meetings as requested.
Carry out duties outside of your department if called upon to do so and assist in other resort areas as required.
Carry out job chats and performance appraisals with all colleagues.
Utilise leadership skills and motivation to maximise colleague productivity and satisfaction.
Requirements
1–2 years of hotel management experience or strong supervisory experience within hospitality.
Passion for delivering an exceptionally high level of guest service in a confident & professional manner.
Strong background in food & beverage operations.
Coaching and leadership skills.
Why Work for The Heritage, part of FBD Hotels
Discounted rates at other FBD properties.
Health club membership.
Learning and development opportunities.
Employee Assistance Programme.
Strong team focus and team atmosphere.
Meals and uniform provided.
Free parking on site.
The Heritage ‘Core Values’
Think about the guest.
Be respectful.
Work as one.
Be the best.
Own it and deliver it.
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