Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. The ACI Enablement Team Business Process Consultant partners across the organization to drive incremental savings and improve Internal Operating Income (IOI) through process optimization, operational design, and change management.
The successful candidate will be responsible for improving the quality, efficiency, and scalability of business processes to drive measurable operational performance and cost savings. They will evaluate established processes and/or new process proposals, develop project plans and timelines, facilitate changes, and measure the associated impact. In addition, they will conduct and synthesize analyses (e.g. operational assessments, process evaluations, cost/benefit analyses) to support business planning and decision-making, and support short‑and long‑term operational and strategic initiatives by developing and evolving business processes that enable growth, efficiency, and scalability.
Primary Responsibilities
Process and Change Management
Identify areas of improvement through collaboration with leaders and business partners, data analysis, and customer feedback
Lead the assessment, development and/or implementation of new or enhanced business processes that enable growth, simplification, efficiency, and quality
Develop communications; update process and procedure documents where required
Recommend innovative business and technical solutions to improve operational effectiveness and delight customers
Analyze and manage anticipated resistance to change
Develop communication and training plans to ensure smooth implementation of changes
Project Management
Act as a liaison between leadership and staff to streamline communication and organization of projects
Anticipate customer needs and proactively develop solutions to meet them
Solve complex problems and develop innovative solutions
Utilize a logical and detail‑oriented thought process to break down a complex problem into root causes
Explore potential trends identified internally or by matrix business partners
Communicate project updates, successes, issues, and risks with stakeholders on a regular basis
Communicate strategic recommendations, risks, and other issues to R&D leadership and collaborate with leaders to adjust based on emerging business needs
Reporting
Analyze the efficiency and effectiveness of existing business processes and future proposals
Collaborate with team members on the development of quality and monitoring controls to benchmark and/or measure the impact of new changes
Rewards and Recognition
You will be rewarded and recognized for your performance, and you will be provided development opportunities within the organization.
Required Qualifications
Bachelor's degree or equivalent experience
Proven extensive experience in process improvement and/or business analysis
Demonstrated solid knowledge of Agile methodologies (e.g. Scrum, Kanban) and experience operating within Agile or hybrid delivery models
Excellent interpersonal skills, ability to work and present effectively with all levels of leadership, and with business partners in other UHG entities
Highly organized, detail‑oriented, with a solid work ethic and teamwork skills
Strong written and oral communication skills
Ability to prioritize and balance multiple priorities and projects from inception to closure
Influence others and achieve common goals
Function independently and effectively within teams and in a self‑directed environment
Intermediate proficiency with Excel, Word, PowerPoint, Visio
Preferred Qualifications
Advanced degree
Experience in payment integrity or healthcare payer context
Strong change management experience
Exceptional problem‑solving and analytical capability
Experience with data analysis and modeling
Eligibility
You must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are applying. Proof will be required to support your application.
EEO Statement
Optum is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug‑free workplace.
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