As a key player in our digital transformation, you'll be responsible for enhancing customer experiences by embracing new technologies.
The role involves driving digital adoption and championing our digital services across various platforms. You will handle customer queries, update customer information, and assist with self-service digital devices when needed. Additionally, you'll engage in continuous learning to develop your digital expertise, gather feedback from customers, and share valuable insights with management to improve our services.
The ideal candidate is passionate about digital innovation, believes new tools can simplify customers' lives, and has experience advising customers on digital products. They should be proactive problem-solvers with strong attention to detail, able to adapt and thrive in dynamic environments.
We prioritize work-life balance, offering 23 days annual leave and excellent pension contributions. We also encourage staff to pursue educational and professional qualifications to grow and enhance their careers.