Enterprise Service Designer
We seek an experienced Enterprise Architect to oversee the design, integration, and transition of IT services across complex distributed enterprise environments. The role involves working across various IT disciplines to ensure high-quality service delivery aligned with best practice frameworks.
Key Responsibilities:
* Manage the design of end-to-end IT services including SLAs, support models, and transition plans.
* Ensure service designs comply with ITIL, NIST, and NIS2 standards integrated with ServiceNow.
* Lead the re-engineering of existing services and development of new ones for improved performance, user experience, and compliance.
* Own the service transition process for all ICT projects working across the full project life-cycle to embed service readiness. Document the whole process clearly.
* Collaborate with architecture cyber security service management business analysis and project teams.
* Contribute to governance and standard-setting for service architecture across the organisation.
Required Skills and Qualifications:
* Relevant degree in IT Computer Science or a related field.
* 5+ years in IT service management including 2+ years in a leadership or process ownership role.
* Strong background in IT service design architecture transition or ITSM roles in large multi-site organisations.
* Deep knowledge of ITIL v4 and experience applying NIST/ frameworks.
* Proficiency with ServiceNow especially CMDB service catalogues and workflows.
* Technical familiarity with infrastructure cloud cyber security and enterprise applications e.g. SAP ERP.
* Strong communication and stakeholder engagement skills.
* Experience in IT operations and security risk management and service delivery in demanding environments.
* Excellent documentation presentation and reporting skills.
* Ability to work independently and collaboratively.
* Experience working with third-party vendors including MSPs and SOCs.
* Strong working knowledge of ITIL general knowledge of ITSM products and frameworks.
* ITIL v4 Managing Professional or Strategic Leader certification and TOGAF or similar architecture certification are desirable.
* Experience in public or semi-state sectors is an advantage.
* Familiarity with ISO 20000 COBIT or public sector procurement/compliance processes preferred.
Benefits:
Join a dynamic team contributing to the success of our organisation.
Others:
The ideal candidate will have a strong passion for IT service management and a willingness to learn and grow with our organisation.