We're Hiring: Mortgage Operations Administrator (6-Month Contract)Location: KilkennyOrganisation: Bank of Ireland (via Cpl)Working Hours: Onsite | Monday–Friday | 09:00–17:00Are you an organised administrator with an interest in financial services and lending operations? We are seeking a Mortgage Operations Administrator to join the Customer Loan Solutions team, supporting customers experiencing mortgage repayment challenges while ensuring accurate case management and regulatory-compliant administration.This role is ideal for candidates with finance, banking, or office-based administrative experience who want to build specialised experience in mortgage operations.Key ResponsibilitiesProvide high-quality administrative and operational support to the Customer Loan Solutions teamMaintain accurate customer files, documentation, and case records in line with governance and regulatory standardsSupport reporting, Excel tracking, and operational oversight activitiesAssist with case progression and internal coordination to ensure efficient resolution of customer casesConduct inbound and outbound customer calls when required, delivering professional and empathetic serviceKey RequirementsPrevious office-based administrative experience (financial services experience strongly preferred)Strong attention to detail and documentation accuracyGood understanding of financial or lending environments and ability to interpret customer circumstancesSolid Excel skills (tracking, reporting, data handling)Ability to manage deadlines, KPIs, and multiple prioritiesProfessional, resilient, and customer-focused approachWhat We OfferValuable hands-on experience within a leading Irish mortgage operations environmentCollaborative and supportive team cultureOpportunity for contract extension based on performance and business needsIf you are looking to grow your career in financial services operations while gaining specialised mortgage administration experience, we would love to hear from you.