By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceFNOL Agent (Motor Team)Key rolesThis position is within the Motor Claims Team and will include the triage (filtering claims), registration and allocation of motor claims notifications received. It will also include administration support to the motor claims handling teams, as and when required.Specific Responsibilities (including But Not Limited To)Under the overall direction of the Manager/Team Leader and working in collaboration with claim support colleagues and fellow motor claims handlers (as appropriate) the Agent's responsibilities may include:First Contact with Insured/ Claimant/Third Party (predominately over the phone and some paper notifications)Capturing all claim details accurately and ask probing questions where necessaryTriage and assessment of claim notificationData Entry /case allocation /information collationActive engagement to promote network aligned services to benefit Customer and their experienceSending instructions to aligned service providersLiaison with internal experts for technical adviceIssuing relevant documentation to the insuredDirect broker engagement particularly in respect of Commercial Fleet policiesEnsuring high quality data input to minimise re-entry or updateProcessing (including where appropriate scanning) and timely action of mail and claim related documentationSystem and data integrity, ensuring full records are kept regarding claims managementEngage with a mentor to assist in career development and progressionGeneral administration duties including generating claims settlements and raising bordereauxQualifications/skillsInsurance, broking or claims background a distinct advantage but not essentialAPA or higher, or working towards APA a distinct advantage but not essentialIT literacy including database usageHighly motivated, proactive and with excellent influential skills to influence both internally and externallyPossess excellent communication skills, both written and verbalPossess a high level of organisational skills and problem-solving abilityHave proven team-working skills and the ability to see the "big picture"Possess an ability to maintain focus, control and positivity under pressureExperienceA basic knowledge of Motor Claims classifications or Motor Policies and processes a distinct advantage, the successful candidate will have worked previously in a fast-paced environment, with a demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn.Must have experience working in a pressurised environment with deadlines with a full understanding of market agreements / developments and quantumBenefits Of Working For Sedgwick In IrelandBike to Work SchemeTax Saver Travel SchemeDiscounted onsite Gym Membership (Dublin 4)Discounted onsite Montessori (Dublin 4)EAP – Employee Assistance ProgrammeHealth Insurance SchemeLife CoverPHI – Permanent Health InsuranceExams & Professional Membership FeesProfessional and personal development opportunitiesSedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.Sedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.