Our client, a global leader in the aviation sector, is seeking an experienced Senior Customer Service Representative to join their dynamic team in Shannon.
They will be responsible for leading, motivating, and developing a team of customer service representatives to ensure they provide high-quality service to our customers.
The ideal candidate will possess excellent leadership skills, a strong customer service background, and the ability to drive performance and achieve team goals.
This is a lead role but no people management required.
Benefits:Pension, Healthcare, Travel Allowance, Staff Discounts, etc.
Working hours: *********pm mon thurs, *********pm fri Job Functions & Responsibilities Lead and support a team of customer service representatives, fostering a positive and productive work environment.
Develop and implement strategies to improve customer service processes and enhance customer satisfaction.
Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
Collaborate with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction.
Stay up-to-date with industry trends and best practices to continuously improve our customer service offerings.
Support on identification of product portfolio fit with existing or new products.
Ensure close communication with Stakeholders in the company (e.g. quality, finance, operations) and globally.
(Sales and Fulfilment)
Person Specification The candidate should essentially fulfill the following requirements: Third level education in Business, Management, or related field Proven experience in a customer service focus role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle escalated issues with professionalism and tact.
Proficient in using MS Office & ERP software.
Strong analytical skills and the ability to interpret data to drive performance improvements.
Ability to work in a fast-paced environment and adapt to changing priorities.
All applicants must be eligible to work in Ireland and hold a valid work visa as no sponsorship available for this position.
Skills: CRM & ERP Systems Proficiency Data Analysis & Performance Reporting Team Leadership & Process Optimisation Benefits: Pension Healthcare Travel Allowance Staff Discounts