Overview
The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). We are focused on improving human health through personalized, actionable insights. We are a growing organization with a history of changing lives and a vision to empower people to take control of their health. Our team is driven by ambition, trust, integrity, and a commitment to delivering innovative biosensing-technology experiences.
Where you come in
* You will provide day-to-day technical support to employees and VIPs in support of their computing environment.
* You will install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity.
* You will maintain passwords, data integrity and file system security for the end-user computing environment.
* You will communicate highly technical information to both technical and nontechnical personnel.
* You will recommend hardware and software solutions, including new acquisitions and upgrades.
* You will contribute technical and procedural knowledge to the Knowledge Base.
* You will participate in information technology projects.
* You will assume and perform other duties as assigned.
* Other duties as assigned.
What Makes You Successful
* You will administer and manage all IT inventory.
* You will maintain accurate IT asset inventory and assist in the acquisition, deployment, and support of IT assets.
* You will install, configure, and deploy desktop systems, workstations, laptops, mobile devices, printers, and copiers to support and improve the end-user environment.
* You will maintain user accounts, data integrity and file system security for the desktop environment following company processes.
* You will participate in hardware and software solutions decision making process, including new acquisitions and upgrades.
* You will manage encryption, patching, virus protection and backup of endpoints.
* You will troubleshoot routine and more advanced problems with end-user computer equipment and network connectivity.
* You will provide end-user support in person, via chat, with remote support tools, and by telephone.
* You will provide support to the Service Desk Team including feedback and process improvement.
* You will function as an escalation point for incoming incidents, problems, or requests.
* You will communicate highly technical information to both technical and nontechnical personnel.
* You will draft, review, improve, and approve documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems.
* You must have show aptitude, initiative and follow through, and strong project management skills.
* You need to adheres to Change Control Processes and Procedures.
* You will accurately document and communicate system failures, repairs, installations, or changes.
* You will ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.
* You will assume and perform other duties as assigned.
What You’ll Get
* A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
* A full and comprehensive benefits program.
* Growth opportunities on a global scale.
* Access to career development through in-house learning programs and/or qualified tuition reimbursement.
* An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required
* 10%
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Dexcom does not accept unsolicited resumes or applications from agencies. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
#J-18808-Ljbffr