Excellent opportunity and salary available for Customer Service RepresentativesPure Telecom wants only the best customer service professionals to serve their customers. Customer-centric professionals with a proven track record in customer service in a similar role should We provide an excellent basic salary, coupled with a sales incentive package, free line rental at your place of residence, and preferential rates on local, national, and international calls. Customers all over Ireland are making the choice to move to Pure Telecom, now it's your opportunity tooThe Purpose of the RoleTo be the voice of Pure Telecom, the Champion of the Customer, to understand the Customer's needs and to resolve the customer's query in a timely and professional manner, ensuring unrivaled customer experience.Job ResponsibilitiesAct as the first point of contact for Pure Telecom Residential Customers through phone, email, and letterTo investigate all customer queries and provide feedback to customers on their issues, ensuring that their concerns are resolved in a timely mannerManaging your time to make sure all administrative and outbound calls work is completed within the expected timeframeTo grow and maintain positive relationships with all customers ensuring that we are putting the customer first in all of our interactionsTo achieve all KPIs associated with call handling times and quality of responsesAd hoc administrative and customs duties as needed to offer customers the best experienceMinimum Qualifications1 year of proven Customer Service experience with a record of consistently exceeding customer needs in a fast-paced, target driven environmentDemonstrable experience of working in a call center or contact center environment is desirable, but not requiredDemonstrable experience of working in a team environmentProficiency using Microsoft Office packagesPrevious experience of telecommunications is beneficial, but not essentialPersonal QualificationsAll Applicants must have the right to legally reside and work in the Republic of Ireland without any restrictions or limitationsAbility to work at any point as required between 8 am and 8 pm, Monday to Friday and occasional SaturdaysFlexibility in working hours/days depending on business needs