Key Responsibilities
Delivery
* Manage a team to deliver on key Service Levels
* Manage relationships with key stakeholders
* Mange quality of service and calls
* Measure and report on delivery
* Continuously improve service delivery
* Ensure team adhering to confidentiality and GDPR requirements
People Management
* Motivate the team and manage their quality and productivity
* Take responsibility for development of team
* Manage leave, time and attendance of team
* Manage mood and morale of team
* Set the tone for professionalism, accountability, and respect within the team
* Anticipate operational challenges and act early to prevent issues
Qualifications and Experience
Essential:
* Minimum of 2 years' experience leading a team in a call centre environment
* Leaving Certificate or equivalent
* Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM
* Strong communication and organisational skills
* High attention to detail and commitment to confidentiality
Desirable:
* Familiarity with healthcare IT systems is a bonus.
Job Types: Full-time, Specified-purpose
Contract length: 6 months
Pay: €48,000.00-€52,000.00 per year
Benefits:
* Company events
* Employee assistance program
* Work from home
Application question(s):
* When are you available to commence a new role?
Work authorisation:
* Ireland (required)
Work Location: Remote