* Work closely with Policy teams to translate policy intent into clear, executable Employee Success processes.
* Partner with Knowledge Management teams to ensure processes are supported by accurate, usable guidance and assets.
* Act as the connective "glue" between policy, process, and knowledge, ensuring new or updated processes are embedded into day-to-day operations.
* Establish and support continuous improvement loops to evolve processes based on operational insight and user feedback.
* Apply APQC or similar end-to-end Employee Success frameworks to support consistent scoping, ownership, and design.
* Clarify boundaries and handoffs across policy, process, technology, and knowledge.
* Contribute to preparing Employee Success processes for automation and AI-driven solutions by driving standardisation and clean process design.
* Significant experience (typically 5+ years) in Employee Success / HR process excellence, process architecture, operational transformation, or consulting roles.
* Strong Lean capability, including value stream mapping, root cause analysis, and structured problem solving.
* Hands-on experience designing and documenting processes using tools such as Lucidchart (or equivalent).
* Proven ability to influence senior stakeholders and gain agreement without formal authority.
* Experience working across global operating models.
* Highly structured way of working, with sufficient project management experience to operate within large initiatives (without owning full delivery).
* Consulting background or experience working in consulting-led environments.
* Knowledge of APQC Employee Success / HR frameworks.
* HRIS / Workday exposure.
* Lean Six Sigma certification.When you join Salesforce, you'll be limitless in all areas of your life.
Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*.
Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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