Job Description & Summary
Step into a senior leadership role with PwC’s Insurance and Transformation Consulting team as our Customer & Business Transformation Senior Manager in a hybrid work model. You’ll lead end ‑ to ‑ end programmes across underwriting, claims, policy administration and distribution, partnering with senior client executives and lead complex, technology‑enabled transformation programmes for insurance clients. You will shape core systems transformation strategies, oversee large delivery teams, and ensure that technology investments enable sustainable business and customer value.
Key Responsibilities
Guideandoverseelarge‑scale core systems and digital transformation engagements within insurance, working collaboratively with clients and teams to deliver meaningful outcomes
Definetransformationdeliveryroadmaps and technology‑enabled business strategies aligned to clientobjectives.
Provide senior leadership andqualityassurance across multiple technology and business workstreams.
Act as a senior advisor to client executives on coresystemsmodernisationand digital enablement.
Develop PwC capability through coaching, mentoring, and contribution to practice growth and propositions.
Lead and motivate cross‑functional project teams, working closely with senior client executives and key stakeholders to ensure projectobjectivesaremetandprogrammegovernance ismaintained.
Manage all aspects of the project lifecycle from business case development through design, implementation, and post‑deployment reviews, ensuringtimelyand quality deliverables.
Communicate complex insurance and transformation concepts clearly and persuasively,tailoring messaging for diverse audiences including C‑suite executives, technical teams, and client operational staff.
Build andmaintainstrong relationships with technology vendors and alliance partners.
Collaborate on shaping innovative insurance solutions addressing regulatory changes, digital disruption, changing customer expectations, and emerging technology adoption.
Foster strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing.
Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward‑looking advice and solutions.
Experience & Skills
Provendemonstrableexperienceof 8 – 10 yearsleading core systems or large technology‑enabledtransformationprogrammesfor the Insurance sector(life, non‑life, re‑insurance, or specialty lines)
Deep knowledge of insurance platforms (e. Policy Administration, Claims ecosystems) and their business impact.
Collaborativeleadership, commercialand stakeholderpartnershipcapabilities at executive level.
Experience building trusted relationships with senior stakeholders and leading teams in a collaborative, inclusive way
Proven ability to align technologychangewith business strategy and operating model outcomes.
What We Look For
A professionalwho ispassionateaboutleveragingconsulting to drive meaningful change in the insurance sector.
A technology professionalwho thrives in dynamic environments,tackling complex problems with creativity, enthusiasm, and resilience.
Acollaborativeand dynamicteam player who embraces PwC’s values of:
Act with integrity - Being honest, ethical, and transparent in all business dealings and interactions.
Make a difference - Striving to have a positive impactforclients, communities, and each other.
Care - Showing respect, empathy, and support for colleagues, clients, and broader communities.
Work together - Collaborating effectively across teams, geographies, and functions to create better outcomes.
Reimagine the possible - Encouraging innovation, curiosity, and continuous improvement to solve complex problems and unlock new potential.
A continuous learner eager to grow their insurance industryexpertiseand consulting capabilities in a supportive and high‑performing environment.
Benefits
We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life.
Line of Service
Advisory
Industry/Sector
FS X‑Sector
Specialism
Operations
Management Level
Senior Manager
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Required Skills
Business Transformation
Business Transformation Programs
Business Transformation Strategies
Customer Experience Transformation
Enterprise Architecture
Enterprise Data Architecture
Enterprise System Architecture
Enterprise Transformation
Health Insurance
Insurance
Insurance Consulting
Management Consulting
Solution Architecture
Strategic Consulting
Optional Skills
Accepting Feedback
Accepting Feedback
Active Listening
Analytical Thinking
Budgetary Management
Business Analysis
Business Development
Business Process Improvement
Business Transformation
Change Management
Coaching and Feedback
Communication
Creativity
Customer Relationship Management
Customer Strategy
Embracing Change
Emerging Technologies
Emotional Regulation
Empathy
Financial Management
Inclusion
Industry Trend Analysis
Influence
Intellectual Curiosity
Learning Agility
Desired Languages
(If blank, desired languages not specified)
EEO Statement
We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe in creating an inclusive workplace and have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sus-ta-inability/inclusive-workplace-pledge/). You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at https://www.pwc.ie. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.
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