At Endress+Hauser, progress happens by working together.
As the global leader in measurement instrumentation, our 17,000 employees shape the future of process automation.
From creating new technology as a team to collaborating to build reliable solutions, we foster relationships that help everyone thrive.
Being family-owned means we look beyond short-term moves, focusing instead on a forward-thinking vision for our people, our clients, and the world at large.
What is the role about?
The Field Service Engineer supports the service element of the Endress+Hauser offering by carrying out service activities on site in a manner that delivers efficient and effective outcomes for the customer and maintains a strong customer focus.
This role will cover our growing installed base of RAMAN spectroscopy analysers and our photometers, UV-Vis-NIR spectrometers and TDLAS.
The role will act as a brand ambassador for Endress+Hauser ensuring strong display of knowledge and competence in all interactions with our customers.
Which tasks will you perform?
Carry out IQ/OQ, preventive maintenance and fault-finding service activities on our optical analysers installed at various customer sites and institutes of learning across Ireland.
Create service reports and associated paperwork for work completed in a timely manner using the provided software tools.
A job is not completed on the part of the FSE until all qualified paperwork is handed over to the client.
This is a key deliverable.
Provide Instrument Support – helpdesk function- to customers when tasked by the Service Co -Ordinator using the provided software tools.
Work with colleagues in the Sales team to support business development and grow the use of the technology across our customer base.
Proactively identify and communicate customer feedback in relation to sales, service and training opportunities back to your line manager using the software tool provided.
Comply with Endress+Hauser (Ireland) Ltd ISO **** Quality Management System requirements.
What do we expect from you?
You bring: An engineering background to degree level in applied physics or chemistry Previous work experience in the Pharma and Biopharma industry Full, clean, driving license.
Willingness to travel to customer sites throughout Ireland.
Willingness to be flexible around working hours and to participate in overtime as the need arises.
Willingness to take initiative and responsibility for customer problems to achieve resolution.
Excellent communication skills: clear and effective written and spoken communication ability.
What can you expect from us?
At Endress+Hauser Ireland, we offer: We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
In-depth training opportunities both in-house and at our Production Centres across Central Europe.
A supportive, family-owned company with a strong emphasis on sustainability and long-term commitment.
Ongoing professional development through various training programs, knowledge sharing, and e-learning.
A friendly and inclusive culture that promotes well-being and teamwork.
How do you apply?
To apply, please upload your documents to our career page.
Due to data privacy considerations, applications sent by email cannot be accepted.
We ask agencies and HR service providers to refrain from submitting unsolicited profiles.
We do not engage with external service providers for this role.