Technical Support Engineer | Dublin 12At Staffline Recruitment we have a fantastic opportunity available for a Junior Technical Support Engineer to join an established, innovative organisation with offices in Dublin 12. This is a hands-on role suited to someone with a strong technical foundation who enjoys problem-solving, customer interaction, and working with both hardware and software systems.The successful candidate will be responsible for investigating and resolving technical issues, supporting customers, and working closely with colleagues both locally and internationally to deliver effective technical solutionsThis role is a full time, permanent position that will pay a salary in the region of €35,000.Key ResponsibilitiesInvestigate and resolve technical issues reported by customers or end-users through log analysis, diagnostics, and troubleshootingPerform hands-on diagnostics with hardware and software products, including marking and installation product rangesCommunicate with customers primarily via email and phone, providing clear updates and step-by-step guidanceLiaise with colleagues based at head office to obtain technical information and solutionsParticipate in ongoing product training to build expertise across the product portfolioCreate and maintain internal technical documentation, service logs, product changes, comparisons, and discontinuationsWork closely with colleagues both locally and internationally to support customers and internal teamsManage escalation of complex or unresolved issues to higher-level supportAssist customers with product setup, training, and best-practice adviceBe flexible in taking on additional responsibilities as requiredTravel within Ireland and occasionally abroad, as required by the roleApplicants will meet the following requirements:Technical qualification in Electrical, Engineering, or IT/Communications1-2 years of relevant experience is highly desirableStrong organisational and time-management skills with the ability to prioritise multiple issuesProven technical aptitude with the ability to develop a deep understanding of electrical systems, hardware, software, and networksAbility to work independently and as part of a teamStrong attention to detail with a structured, analytical approach to problem-solvingAbility to clearly communicate technical information to customers and colleagues with varying levels of technical knowledgeWillingness to stay current with emerging technologiesExcellent computer skills with strong knowledge of Microsoft Word, Excel, and PowerPointKnowledge or experience with CRM systemsFull, clean Irish driving licenceTo be considered for this excellent opportunity, please send an up to date version of your cv for immediate review to Laura Craughwell via the enclosed link.Immediate interviews will be held for suitable candidates.Desired Skills and Experiencegraduate, electrical engineer, mechatronic engineering, technical support, customer service, Seniority level Entry level Employment type Full-time Job function Administrative, Customer Service, and Engineering Industries Electric Power Transmission, Control, and Distribution, Renewable Energy Power Generation, and Solar Electric Power Generation