Technical Support Engineer 6 month contract Dublin city centre Role Overview In this role you will be responsible for providing second line desktop support and installation services to colleagues in the UK, Ireland & Germany, as well as onsite first line IT support in Dublin.
More specific responsibilities will include: Provision of first line support through onsite Techbar and walk-up services, Second line support for incidents raised through the Service Desk, Incident investigation and resolution, Completion of software and hardware installation requests, Device build and deployment, Software license and hardware procurement, Meeting room & audio-visual technology support, Support for mobile phone corporate services, Hardware and software asset management through Service Now and related systems, Knowledge base content creation and revision.
What youll need to be successful on the role: At least 2 years' experience in a related technical support role, A third level IT or Business qualification, Good working knowledge of IT business technologies; Windows O/S, PC hardware, Networks, Microsoft 365 and major cloud & on-premise business applications, Experience of enterprise endpoint management tools such as MECM, In Tune and Active Directory, Experience of Service Now or an equivalent ITSM system, Excellent problem solving and troubleshooting skills, Strong documentation skills and adherence to key ITIL processes, Excellent communication skills (written and verbal), Motivated to deliver a first-class customer service, Proven ability to self-manage and report on workload.
Skills: Troubleshooting Technical Support Active Directory Microsoft 365 intune