Overview
We are seeking a Business Support Engineer/Technical Solutions Engineer to join a global technology company’s Business Messaging team in Dublin. This role combines advanced technical support with software engineering problem-solving skills, focusing on enterprise partners using large-scale messaging APIs.
Contract: 9-month contract with possibility of extension. Hybrid working model: 3 days on-site, 2 days remote.
Responsibilities
* Provide Tier 3 technical support to enterprise partners and software providers using the Business Messaging API.
* Troubleshoot complex integrations, API issues, and enterprise-level systems.
* Debug code and implement solutions in your preferred language (Python, Java, or C++).
* Analyze and resolve problems with a strong focus on data structures, algorithms, and logical reasoning.
* Collaborate with cross-functional product and engineering teams to deliver high-quality resolutions.
* Handle low-volume, high-complexity cases with accuracy and efficiency.
* Participate in process improvements and contribute to knowledge-base documentation.
Required Skills & Experience
* Degree in Computer Science, Engineering, or related field (or equivalent practical experience).
* Experience in technical support, application support, or production engineering.
* Hands-on experience supporting business messaging platforms (e.g., WhatsApp Business API, Twilio, MessageBird, 360Dialog, or similar), including troubleshooting API integrations for enterprise clients.
* Proven ability to debug and implement code in Python, Java, or C++.
* Solid knowledge of data structures, algorithms, and problem-solving techniques.
* Hands-on experience with APIs, SaaS applications, and enterprise systems.
* Strong communication skills to work effectively with global teams and external partners.
Nice to Have
* Experience in enterprise integrations and SaaS environments.
* Background in fast-paced tech or consulting companies.
* Familiarity with troubleshooting platforms such as Postman, Splunk, Autosys, Jira/Confluence.
Job Details
* Job function: Engineering and Information Technology
* Industries: Software Development, Technology, Information and Media, IT Services and IT Consulting
* Location: Dublin, County Dublin, Ireland
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