Job Title: Director of Event Management
We have a fantastic opportunity for an experienced hotel events professional to join our team.
This role involves maximizing profit and guest satisfaction through effective management of the Meeting & Events Department.
* Work to revenue and conversion targets
* Direct day-to-day management of reactive sales & event planning
* Plan and assign work, manage and oversee the M&E team
* Manage customer satisfaction feedback post event
* Proactively resolve any outstanding issues
* Complete weekly forecasts, plans, and productivity reports
* Participate in the preparation of the annual departmental operating budget
* Monitor budget and upsell products and services
* Review upcoming M&E business pipeline, identify gaps, and ensure pro-active measures are taken
* Devise creative ideas and strategies to drive business and upsell to clients
* Responsible for recruitment and training of the M&E Team
The ideal candidate will have at least two years' experience as a Senior Event Manager/Director of Meeting and Events with a proven track record in leading a large team in a high-volume environment.