Import Coordination Role
As an Import Coordinator, you will play a key role in ensuring seamless import operations across air, sea, and international road freight.
Key Responsibilities
* Manage the coordination of operational and administrative import processes, including invoicing, job costing, and documentation.
* Prepare customs entry documentation to ensure accurate completion and invoicing of all consignments.
* Arrange and coordinate collections efficiently to meet customer expectations.
* Track consignments and handle pre-alerts with precision to minimize delays.
* Deliver timely updates to customers and stakeholders regarding shipment status.
* Resolve customer queries regarding clearance and delivery requirements by providing excellent service and exceeding customer expectations.
* Collaborate with stakeholders to provide updates on queries and track shipments, ensuring compliance with regulatory requirements and service level agreements.
Requirements
* A minimum of 1-3 years of experience in an administrative import role within freight forwarding.
* Strong knowledge of the freight forwarding sector, with hands-on experience in international road freight and/or air or sea freight.
* Solid understanding of Irish customs processes and procedures.
* Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
* Proven ability to multitask in a fast-paced environment and prioritize tasks effectively.
* Exceptional customer service skills, with a focus on delivering high-quality results and meeting customer expectations.
* Ability to complete a background check as part of the hiring process.