Job Title: Activities and Experiences Coordinator
The successful candidate will be responsible for planning, organizing, and overseeing a variety of activities and experiences for our guests. This role involves coordinating both on-site and off-site events based on guest profiles as well as collaborating with other departments to ensure a seamless and memorable experience for guests.
Key Responsibilities:
* Plan and coordinate diverse, engaging activities as well as customize activities based on guest profiles.
* Communicate with guests ahead of their stays to create itineraries for their visit.
* Assist in organizing daily and special events, including holidays, festivals, and promotions.
* Collaborate with entertainers and artists for live shows and themed events.
* Oversee booking and management of equipment, spaces, and resources for activities, including setting up, managing, and breaking down events.
* Engage with guests to understand their interests and ensure activities meet their needs as well as address their concerns and requests.
* Coordinate with other departments to offer guests experiences such as yoga or wine tasting as well as the marketing department to promote activities through social media.
* Ensure safety protocols for all activities are followed while ensuring compliance with Health and Safety regulations.
* Conduct risk assessments for activities and ensure activities meet health and safety standards.
* Monitor guest safety during activities and manage the signing of liability waivers before participating in certain activities.
Requirements:
* Previous experience in a similar role is preferred.
* Working knowledge of hotel software is an advantage.
* Valid work permit for a minimum of 12 months is required.
* Strong communication and customer service skills.
* Excellent organizational and multitasking skills.
* Passion for customer service and attention to detail.
* Ability to work flexible hours, including evenings and weekends.
Benefits:
* Discounts across entire resort.
* Competitive hourly rate.
* Meals while on duty.
* Employee recognition.
* Bike to Work scheme.
* Employee Assistance Programme and PRSA scheme.
* Continuous training and development.