As a BizOps Senior Engineer, you will act as the production readiness steward for versatile Gateway products and integration with other platforms. You will partner with development teams to design, implement, and support services with a focus on operational resilience, automation, and compliance. Should have knowledge of Payment domains specially in Gateways with least gRPC experience and strong with SRE fundamentals and hands‑on experience.
Key Responsibilities
Lifecycle Ownership: Engage in and improve the entire service lifecycle—from design and deployment to operations and continuous improvement.
Operational Readiness: Ensure system availability, capacity, performance, monitoring, and self‑healing capabilities are embedded throughout delivery.
Incident Management: Practice sustainable incident response, lead blameless post‑mortems, and optimize Mean Time to Recovery (MTTR).
Develop and maintain automation pipelines for certificate renewal, traffic routing, alerting, and compliance reporting using tools like Ansible, Venafi & XLR template.
Support CI/CD pipelines for software promotion and operational gating.
Reliability Engineering: Scale systems sustainably through automation and advocate for changes that improve reliability and velocity.
Compliance & Risk Management: Drive initiatives for Safety & Soundness, PCI compliance, threat/toil reduction, and ITSM defect resolution.
Monitoring & Observability: Implement robust logging, monitoring, and alerting standards to ensure system health and proactive issue detection. Hands‑on experience with Dynatrace & Splunk monitoring tool configuration and alerting.
Collaboration: Work with global teams across multiple time zones and mentor junior engineers.
Continuous Improvement: Provide feedback loops to development teams on resiliency gaps and operational enhancements.
Required Experience & Skills
Extensive experience in BizOps, Site Reliability Engineering, or DevOps roles.
Strong understanding of NGINX configuration and gRPC event‑driven architectures.
Proficiency in DevOps tools: Chef, Jenkins, Groovy, shell scripting, Bitbucket, Git, Ansible, XLR.
Experience with AWS infrastructure, secure access practices, and cloud‑native deployments.
Security & Compliance
Awareness of certificate lifecycle management, mutual TLS, SSL handshake, SSH keys, encryption standards.
Familiarity with ITSM processes, compliance frameworks, and incident management.
Networking & Systems
Knowledge of client‑server relationships, network layers (L1–L7), load balancers (BIG‑IP F5), and application firewalls.
Ability to analyze stack traces, TCP dumps, heap/thread dumps, and perform OS‑level troubleshooting.
Authentication & Authorization
Intermediate understanding of Active Directory, SAML, LTPA, SSO, OAuth.
Experience: 3-5 Years
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