Technical Support AssociateManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland.As a "Technical Support Agent", you will work directly with Customers using "SAP Cloud for Customers" to solve their technical issues and allow to use SAP's products as expected, in a timely manner and with seamless communication workflow. You will be given trainings and guidelines as how to run "best in class" service against Product Support processes. Your key focus will be our customer's satisfaction and Customer Centric mindset. Your innovative spirit will be encouraged and many good ideas from our Engineers already became success stories in our transformation journey. In this role, a key element is ensuring your adherence to SAP's Core Values and commitment to provide a best of class experience to both our internal/external Customers and colleagues.If you're passionate about success and results driven, this job might be for you. SAP's key expectations should be fulfilled through the delivery of tasks belowSuccess-Commit to the success of customers, partners, colleagues, and SAPAchieve excellent level of customer satisfactionEnsure achievement of your own and Teams' KPIsBuild a strong technical knowledge of SAP Cloud for customerAccountability- Keep your word by executing on commitments made to us and others.Work independently and apply effective problem-solving skillsPerform root cause analysis for technical issues and provide solutions in complex environments for specific fields/areasResolve known errors by means of SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI, or verifying customized entries and configurationsReport coding errors to our development organizationAttend e-Learning Lessons, Remote Learning Sessions, Classroom Training and CoachingIdentify patterns and their solutions with incoming customer incidentsUse SAP Remote Supportability Tools to diagnose problems directly on customer systemsShare and document knowledge through creation of WIKIs and Knowledge Base articlesProfessionalism- We exhibit professionalism by consistently delivering quality work. Act with integrity, treat others with respect, pursue personal expertise, and execute with discipline.Interact with customers via multi-channel like written form, phone, and chat: drive Customer interactions trough different real time channels.Receive and give feedback and learn from it (achievements as well as areas for improvement)Integrity- We are honest and fair and take responsibility for all our actions. Treat our customers and co-workers with sincerity and respect.Handle any personnel conflicts with maturity and fairnessTeamwork- Take personal initiative in collaborating to achieve success.Be adaptable to the company and Product Support StrategySo how do you know if you're ready to apply for this role? Surely a "Yes" if,You can assess, plan and troubleshoot complex issues while collecting information about the customer issue, this one if for youYou have proficient English writing skills, this one if for youyou want new challenges every morning, this one is for youWe need you to drive SAP Product Support transformation if,You are a Team playerYou commit to drive best in class service by acting according to Product Support methodologies and best practicesYou are a passionate learner who's motivated to take on challengesYou are capable of prioritizing effectively for Customers 'satisfaction sake.In short, your key attributes to embrace successful attitude should be,Those key words drive your day2day effortExecution mindsetAct with high emotional intelligence and empathy to our internal/external customersEasy change adopterYour Work experience includes1-2 years in similar technical support experience or talented fresh starterattraction for technical solutionsExperience or attracted by working in a strong multicultural environmentFluent English speaking/writingYour Education is or equals toUniversity degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be consideredKnowledge of operating systems (Unix/Windows)Good knowledge of at least one of the following topics:Basic understanding of Object-oriented programming (Java, C++, ABAP, etc.) and programming logicKnowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)SAP Fiori/UI5SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.)Familiarity with Networking and Connectivity troubleshooting (Proxy, Web Dispatcher, Cloud Environments)Familiarity with Web ServiceFamiliarity with SOAP MessagesFor more information about this role kindly contact Shrijal Keshava