About UsAt Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we've developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.The RoleWe are looking for a Service Team LeadResponsibilities:Accountable for coordinated, timely, effective and efficient scheduling of all Bottled Water Cooler activities to customers nationally and providing updates on performance levels.Responsible for leading, engaging and managing the delivery team, adopting a one-team approach, alongside developing and growing their skills and capabilitiesAccountable for the delivery team accurately updating all relevant systems with key information to enable successful resolution of scheduled activities and tracking of all mandatory KPIsResponsible for all daily team duties being completed.Take ownership for supporting and driving the performance within Field Operations, continuous improvement and sharing of best practices and making sure the planning team adhere to company procedures.Responsible for providing a daily performance update to the business.Responsible for managing internal and external queries from customers and colleagues.RequirementsEssentialA good geographic knowledge of the island of Ireland - ROI / NIDemonstrated ability to handle a range of diverse and competing prioritiesDemonstrated oral and written communication skillsAbility to resolve challenging situations in a clear and calm mannerA proven track record of providing strong customer service externally & internallyDemonstrated competence in using Microsoft Office toolsDemonstrated ability to consistently achieve targetsDesirableA proven track record of leading a teamKnowledge and demonstrated skills in utilizing scheduling system effectivelyBenefitsMonday - Friday Days working pattern23 days' holiday + Bank Holidays - increasing with long serviceCompany Pension schemeCompany Sick Pay (after qualifying period)Shopping discounts with Perks at Work24 hours access to Employee Assistance ProgrammeVolunteering DayEmployee support network and mental health assistanceOpportunity for career progression