Hotel Operations Director
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We are seeking a seasoned hotel professional to lead our operations team. As a key member of the senior management team, you will be responsible for overseeing the day-to-day activities of our busy medium-sized hotel.
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The ideal candidate will have a proven track record in achieving results and targets. They will possess strong people management skills, excellent communication skills, and be able to work as part of a team and on their own initiative.
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Duties will include:
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* Ensuring excellent service is provided to all guests/visitors to the hotel.
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* Holding weekly interactive meetings with Heads of Departments.
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* Driving sales initiatives within the hotel and locally in the community.
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* Working closely with the marketing team to generate ideas and motivate sales and planning.
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* Achieving annual targets and ensuring adherence to company policies and procedures.
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* Co-ordinating health and safety policies in the hotel.
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* Dealing with HR issues and incidents and accidents.
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* Interviewing new staff and recruiting staff with first-class customer service.
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* Developing and identifying existing staff for promotion.
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Requirements:
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* At least 3 years experience as Senior Manager in a busy 3*/4* hotel property.
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* Strong knowledge of all departments within the hotel, particularly food & beverage/sales & events.
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* Proven track record in developing and training staff and HODs.
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* Fluent in English, both written and spoken.
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* Previous experience working with hotel front office systems.
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* Excellent understanding of hotel financials.
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Key Skills and Qualifications:
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* Hospitality Industry
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* Hotel Operations
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* Hotel Management
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* Hotel Service
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