Department:
Loyalty
Location:
Dublin 18
Compensation:
€29,000 - €34,500 / year
Description
Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.
Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage – with just a few taps.
We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees.
The Role
We are seeking an Advisor for our growing Yuno Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities in Yuno Energy. It is an office-based role, with option for Hybrid setting, pending the successful completion of the probation period.
The successful candidate will be responsible to cross-sell and onboard to new customers joining Yuno Energy through the Change of Tenancy channels, via phone, webforms, chat and emails.
Key Responsibilities
* Use customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups.
* Provide a superb customer onboarding experience.
* Offer outstanding support to customer queries.
* A suite of Sales & Retention tools available to encourage customers to stay/take-up Yuno services.
* Accurately complete administrative tasks relating to account creation & customer onboarding.
What you need to succeed:
* Experience working within a sales or retention role desired.
* Excellent interpersonal, problem solving and relationship management skills.
* Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.
* Strong phone contact handling skills and active listening
* Strong Microsoft Office Skills required.
* Familiarity with CRM systems and practices
* Excellent communication and presentation skills
* Ability to multi-task, priorities, and manage time effectively.
What we will do for you:
* Competitive salary starting at
€29,000
per year plus a
€5,500 KPIs OTE
and an
additional uncapped sales commission structure.
* Great career progression opportunities
* Continual training and development
* 21 days annual leave, increasing with service
* Yuno Staff Tariffs
* Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees
* Friday breakfast, large selection available
* Monthly beer and pizza on the first Friday of each Month
* Regular Fruit drops, twice a week
* Refer a Friend Scheme
* Employee Assistance Program
* Tax Saver Travel Tickets
* Bike to Work Scheme
* Pension Contribution Scheme after 12 months of service