About the Role: We are seeking a dedicated and enthusiastic leader to join our team as an Assistant Store Manager. This role is responsible for creating a positive and engaging store environment, ensuring excellent customer service, and driving sales growth.
Key Responsibilities:
* Elevate in-store experience by modeling exceptional customer service behaviors and coaching associates to achieve store goals and performance indicators.
* Be empowered to meet customers where they are and personalize their experience by responding promptly to customer and associate requests or feedback.
* Maintain DSW store standards and complete all tasks related to daily open/close including store cleaning, recovery, and maintenance standards.
* Partner with the Store Manager to create long-term strategic plans and review progress with the leadership team to ensure task completion.
* Improve metric-based goals by reviewing, understanding, and clearly communicating daily/weekly/monthly progress and able to communicate business trends to Store Manager/Market Leader.
* Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
* Oversee processes related to audits, donations, transfers, mismates, damages, etc.
* Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
* Collects and submits all supply needs to ensure successful operations in all areas of the business.
* Responsible for ensuring a safe environment for both customers and associates and ensures all equipment is in good operating condition and checked regularly.
* Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met.
* Support Store Manager in resolving associate relations matters.
* Participate in the performance review process by writing and conducting associate performance reviews and provides feedback to the Store Manager for Leads and Supervisors.
Requirements:
* Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
* Ability to develop collaborative working relationships.
* Good verbal and written communication skills.
* Ability to move with tempo and hold team accountable to meet time-bound expectations.
* Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
* Proficient in the use of technology to successfully engage in customer interactions.
* Must have the ability to spend up to 100% of working time standing or walking around the store.
* Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
* Stoop, kneel, crouch or crawl on a frequent basis.
Benefits:
* We empower our associates to learn, develop, and grow into strong leaders.
* We strive to create a culture fueled by engagement, excitement, optimism, and fun.
* We are dedicated to giving back and community involvement.
Why Choose Us: We are committed to building strong teams poised to disrupt the retail and footwear landscape through positive change.