Overview
DEPARTMENT/LOCATION: Front of House
PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.
RESPONSIBLE TO: Front Office Manager
RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.
Responsibilities
* To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
* Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty
* Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
* Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
* To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
* To deal with any guest enquiries/needs quickly and effectively.
* To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner.
* To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
* Ensure that any early breakfasts are delivered to the guest on time and to standard.
* To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
* To carry out cleaning as per the night cleaning schedule.
* Cleaning of public areas as assigned by management.
* Maintenance of Premier Lounge. Stock replenished as required.
* Reception desk and office cleaned.
* Ensure meeting rooms are refreshed and prepared.
* Cleaning of public bathroom areas.
* Ensure front areas of the hotel are tidy, cleared of debris and clean.
* If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
* To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
* Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
* Additional and reasonable duties may be assigned as deemed appropriate by management.
Compensation
Compensation: Competitive salary
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